INTERNAL ONLY - REGULATORY OUTCOMES COORDINATOR

Personnel Area: Customer Services 

Branch: Compliance and Regulatory Services  

Salary Range: Band 4 $86,107 - $92,436 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 12 months (Potential Extension/s thereafter but not guaranteed). 

Location: Green Square  

Our Branch  

The Compliance and Regulatory Services (CARS) Branch contributes to the health, safety and amenity of Brisbane through a range of licensing and best practice regulatory services. These services are related to Parking Compliance, environmental health, land use and built environment, animal management, asset use and the natural environment, to maintain the liveability, vibrancy and accessibility of Brisbane. 

The Role  

As a Regulatory Outcome Coordinator within the Compliance and Regulatory Services branch at Brisbane City Council, you will be instrumental in managing complaints, ensuring timely job closure, and maintaining accurate records to uphold the branches high standards of customer service. 

Additionally, you will 

• oversee the allocation, servicing, and general coordination of the parking fleet 
• manage the asset register, orders, scheduling and overall asset maintenance 
• provide vital operational support to supervisors 
• assistance with school zone planning and delivery. 

Your role will involve comprehensive administrative support and meticulous record-keeping to assist in the smooth operation of parking enforcement services. 

We are seeking highly agile and resilient individuals to join our team. You will be responsible for ensuring efficient service delivery through effective time management and prioritisation. As a key team member, you will excel in coaching colleagues, coordinating workloads, and accurately producing various documentation and important reports.  

A deep understanding of legislation and regulations is crucial in driving continuous improvement efforts successfully while maintaining service standards and supporting team members in meeting performance objectives. If you are proactive, committed to delivering exceptional customer service, and skilled in operational efficiency, this role offers an exciting opportunity to contribute significantly to the success of Brisbane City Council's Compliance and Regulatory Services branch. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.    

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Robert Payie on 07 3178 3950 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Friday 15 August 2025 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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