INTERNAL ONLY - BRANCH MANAGEMENT COORDINATOR

Personnel Area: Customer Services

Branch: Compliance and Regulatory Services

Salary Range: Band 6 $112,055 - $123,989 + Superannuation

(Remuneration stated is for full-time positions) 

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. We have more than 300 job types across a broad range of service areas, with roles that serve our community. We employ an inclusive and diverse workforce, with great benefits and flexible work options. A job with us offers skill development, career mobility and access to benefits that matter. Brisbane City Council’s Employee Value Proposition focuses on supporting and growing your career whilst ensuring we are passionate in everything we do. 

Our Branch

Compliance and Regulatory Services (CARS) supplies services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions. 

CARS is divided into four dynamic work areas, all working together to deliver compliance and provide the highest level of community value to Brisbane residents.

The Role

The Branch Management Coordinator is accountable for proactively identifying and resolving emerging issues, providing assistance to the General Manager, CARS, and the Branch Leadership Team, and promoting cooperation throughout the organisation for timely issue resolution. Tasked with overseeing the daily operations of the Branch Management Office (BMO), this role focuses on nurturing positive relationships with internal and external customers and stakeholders, ensuring seamless operational responses, and exemplifying a customer-focused mindset.

The Branch Management Coordinator is responsible for proactively identifying and addressing emerging issues, providing support to the General Manager, CARS and Branch Leadership Team, and facilitating cooperation across the organisation for prompt issue resolution. The role is responsible for ensuring corporate and branch governance requirements are met and is involved in formulating and reviewing business processes and systems.

To be successful you will have:

• a desire to lead by example in a customer-focused culture
• exceptional written, verbal and negotiation skills 
• experience liaising with all levels in a professional manner to obtain mutually beneficial outcomes
• strong administrative, organisational and prioritisation skills
• proven ability to communicate with key stakeholders regarding projects, initiatives, issues and operational matters.   

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload a tailored resume and one-page cover letter demonstrating your suitability to the position.  

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role will require a Criminal History Check.

For more information: Please call Larissa Robl on 07 3178 4280

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Closing Date: Wednesday 17 September 2025 at 11:55pm AEST   

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI