SENIOR CREDIT MANAGEMENT OFFICER

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: Band 6 ($116,089-$128,453) + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 6 months (Extension/s thereafter but not guaranteed).

Location: Green Square, Fortitude Valley

Our Business

We support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

Our Branch

Support Services provides Council's key support services under a centralised model.

Our efficient back-of-house support ensures more resources can be focused on Council’s front-line service delivery.

The Role

We’re looking for 2 x experienced and motivated Accounts Receivable Specialists to support the effective delivery of billing and debt recovery services.

In this role, you’ll use your strong knowledge of accounts receivable processes, legislation, and financial systems to manage complex matters, support customers, and drive improvements across the business. You’ll also partner with teams across Council to deliver high-quality, efficient services that create value for the community.

Key accountabilities but not limited to:

• coordinating billing and debt recovery activities, including sundry accounts and outstanding rates
• ensuring all activities comply with relevant legislation, policies, and quality standards
• providing expert advice on complex credit and debt matters to internal teams and customers
• supporting customers with sensitive or complex enquiries, using a professional and empathetic approach
• monitoring performance, analysing trends, and recommending improvements
• identifying and implementing process improvements to enhance efficiency
• working closely with finance, legal, and operational teams to resolve issues and improve outcomes
• contributing to planning and supporting delivery of team and business objectives
• supporting a culture of continuous improvement, accountability, and customer focus.

To be successful you will have: 

• strong ability to work collaboratively, give and receive feedback, and contribute to team success
• well-developed business and commercial judgement in a complex environment
• solid experience in accounts receivable, including knowledge of financial systems and relevant legislation
• strong analytical and problem-solving skills, with the ability to identify trends and improve processes
• excellent customer service and interpersonal skills, including conflict resolution and negotiation
• strong written and verbal communication skills, including report writing and stakeholder engagement
• established Team Leader experience with a track record of managing and developing teams is required.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on 07 7 3178 1863 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 14 June 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.