INTERNAL ONLY - LIBRARY SYSTEMS AND DATA OFFICER

Personnel Area: Customer Services 

Branch: Library and Customer Services  

Salary Range: Band 4 $89,207 - $95,764 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 12 months

Location: Brisbane Square 

Our Business 

Brisbane City Council’s Library Services deliver high quality, inclusive, and innovative services to the people of Brisbane, with a strong focus on lifelong learning, digital inclusion, and community engagement. Within this, the Business Solutions team plays a vital role in ensuring our library network is supported by reliable, user friendly, and future ready technology. We manage systems, data, and digital experiences across branches, working closely with internal teams and external providers to deliver seamless services. Our team fosters a culture of collaboration, continuous improvement, and customer focus, helping library staff and customers get the most out of our digital tools. 

The Role  

As a Library Systems and Data Officer, you will be at the heart of delivering and supporting the technology that powers Brisbane’s public libraries. This role is hands on and dynamic, involving the management and troubleshooting of key systems such as the Library Management System (LMS), Public PC Bookings and Payment Solution (PPBPS), RFID, WiFi, and audio-visual technologies. You will work closely with branch staff to ensure these systems run smoothly, and play a key role in training and supporting staff in their use. 

You will also lead data management and reporting, helping to improve service delivery and customer experience through insights and process improvements. Your work will include distribution of monthly statistics, updating procedures on SharePoint, supporting IT asset management, and leading small scale technology projects across the library network. This is a role for someone who enjoys data management, solving problems, sharing knowledge, and making a meaningful contribution to how libraries serve the community. 

To be successful you will have: 

• Strong troubleshooting skills and experience with LMS, PPBPS, and other library technologies. 
• A collaborative mindset and ability to work effectively with internal teams and external vendors. 
• Demonstrated experience in data management and process improvement. 
• Excellent communication skills, including the ability to deliver clear instructions and support. 
• A passion for emerging technologies and their application in public libraries. 
• Ability to lead small technology projects and contribute to team performance goals. 
• Experience using Microsoft Office, SharePoint, Power BI and other relevant software platforms. 
• A commitment to customer service and continuous learning. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role may require a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Emily Pickford on 07 3178 2794. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Tuesday 21 October 2025 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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