INTERNAL ONLY - PROCESS SPECIALIST

Personnel Area: Corporate Services 

Branch: Business Engagement and Performance 

Salary Range: Band 7 AUD $132,572.00 - $144,942.00 plus superannuation and benefits.  

Remuneration stated is for full-time positions 

Work type: 1 x Permanent Full-time; 1 x Temporary Full-Time  

Our Business  

Brisbane City Council is Australia’s largest local government, with more than 9,000 employees, an annual budget of almost $4 billion and assets in excess of $45 billion. As an organisation we are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We nurture innovation, value sustainability, and support strong economic growth.  

Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. 

Our Branch 

The Business Engagement and Performance Branch operates across Council as a strategic partner and standard-setter, empowering the organisation to deliver exceptional community and organisational value through enterprise strategy-to-execution alignment, good governance, and service and process excellence. The branch builds Council’s capacity to manage performance, portfolios and change to deliver desired outcomes for the city and adapt to future demand and growth. 

The Role 

Process Specialists support the Manager Delivery Excellence and Business Architect with the delivery and embedment of the Business Process Management (BPM) Centre of Excellence (COE), business and process architecture, and a range of BPM initiatives for Brisbane City Council.  

In this role you will contribute to the implementation, administration, governance and ongoing management of Council’s BPM technology and methodologies to ensure optimum service and process outcomes.  

 You will liaise with project teams, service owners, and business process practitioners across Council, as well as the BPM technology vendor to foster stakeholder relationships and partnerships.  

To be successful you will have: 

• superior engagement, networking, communication and influencing skills 
• high level research, analytical and problem-solving skills, 
• demonstrated experience in and understanding of business process management methods, practices and BPM tools 
• proven leadership in customer and employee experience (EX and CX) 

Benefits of working for Council include: 

• flexible working hours, and flexible arrangements 
• free gym and wellness centre 
• award winning superannuation fund 
• generous leave provisions 
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

Note: Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.   

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call John Hefez on 31783859 or contact on john.hefez@brisbane.qld.gov.au  

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Sunday 22nd March 2026 at 11:55pm AEST  

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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