INTERNAL ONLY - ICT SERVICE CONTINUITY ANALYST

Personnel Area: Corporate Services

Branch: Information Services

Salary Range: Band 6 $116,089 - $128,453 + Superannuation

(Remuneration stated is for full-time positions and effective from 08 October 2025)

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

Our Branch

Information Services branch (ISB) delivers digital and information technologies to maintain and enhance Council’s information, processes and systems, and enable data driven insights to improve decision-making and customer experience.

The Role

Lead by example in this coordination role. This position provides support those who serve the people who live, work, study or visit Brisbane by ensuring the sustainability of core ITIL-based service operations functions. The role supports resilience by collaborating with stakeholders, resolving issues, and driving continual service improvement.

You will have a passion for customer engagement, data analysis, change management, and automation initiatives be able to manage competing priorities. You will love communicating effectively at all levels and delivering exceptional customer service.

To be successful you will have:

• a strong knowledge of ITIL best practices and ability to apply in a fast-paced environment
• a willingness to participate in after-hours rostered support for business-critical operations or disaster recovery events to ensure uninterrupted service
• understanding of automation and process improvement and desire to drive enhancements
• experience in Business Continuity Planning and Disaster Recovery
• the ability to identify recurring issues, raising problem records, and facilitate root-cause investigation.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Jade Lee on 07 3178 4278.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 15^th September 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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