INTERNAL ONLY - PROGRAM AND CONTRACTS SPECIALIST

Personnel Area: Customer Services

Branch: Compliance and Regulatory Services

Salary Range: Band 7 $132,572 - $144,942 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 1 year (Extension/s thereafter but not guaranteed).

Location: Green Square (Fortitude Valley)

Our Business

The Customer Services Group (CSG) plays a critical role in supporting Brisbane’s communities by delivering high‑quality, customer‑centred services that residents, visitors and businesses rely on every day. The division brings together a broad portfolio including libraries, customer contact and service centres, cemeteries, compliance and regulatory services, customer experience and service innovation, all working toward a shared vision of creating safe, inclusive, healthy and vibrant communities.

Our Branch

Compliance and Regulatory Services (CARS) plays a vital role in protecting community safety, wellbeing and amenity by administering and enforcing Council’s regulatory responsibilities in a fair, ethical and community‑focused way. The branch works across investigation, regulation, enforcement and education to ensure compliance with legislation while supporting positive outcomes for residents, businesses and visitors.

With a strong emphasis on professionalism, respect, integrity and safety, CARS offers the opportunity to work in a values‑led environment where people are supported to make sound decisions, build trusted community relationships and deliver meaningful public outcomes.

The Role

As a Program and Contracts Specialist, you’ll sit at the heart of how Compliance and Regulatory Services delivers high‑quality, trusted outcomes for Brisbane’s community. Working closely with senior leaders, you’ll help shape strategic thinking, strengthen business performance and drive continuous improvement across a complex regulatory environment. From coordinating planning and reporting to providing insightful analysis and advice, this role gives you real influence over how services are designed, governed and improved - making it ideal for someone who enjoys connecting strategy with practical delivery.

You’ll also play a key role in managing and supporting regulatory contracts, partnering with vendors and internal stakeholders to ensure services are delivered effectively, ethically and in line with Council’s obligations. This is a role for a confident relationship‑builder who thrives on collaboration, enjoys solving complex problems and takes pride in delivering work that has visible impact.

If you’re motivated by purpose, value‑driven leadership and the opportunity to contribute to safer, better outcomes for the community, this role offers both challenge and meaning.

To be successful you will have:

• proven experience providing strategic advice, analysis and insights to senior stakeholders in a complex or regulated environment
• strong contract and business management capability, with the ability to balance governance, risk and value while supporting effective service delivery
• excellent communication skills, with a track record of producing high‑quality reports, briefings and presentations for diverse audiences
• demonstrated success leading or contributing to strategic projects, continuous improvement initiatives or cross‑functional work programs
• well‑developed relationship‑building skills, with the confidence to collaborate, influence and work effectively across teams and with external partners.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role will require a Criminal History Check.

For more information: Please call Andrew Mead on 07 3403 0002.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 8 June 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI