INTERNAL ONLY - FLEET PLANNING OFFICER

Personnel Area: Brisbane Infrastructure

Branch: Fleet Solutions

Salary Range: Band 3 ($76,297 - $81,262) (Remuneration stated is for the full-time positions)

Location: Wacol

Work type: Temporary Full-time

Duration: Up to 12 months (Extension/s thereafter but not guaranteed).

Our Business

Brisbane Infrastructure (BI) brings together Council's asset management, infrastructure planning, design, project management, construction, services, maintenance and transport operations activities.​

We are committed to creating an inclusive culture that values and embraces all our wonderful differences!

Our Branch

We provide full lifecycle management of fleet assets, helping Council to deliver services to the city of Brisbane.

Our fleet includes a large range of assets including but not limited to: cars, trucks, trailers, mobile lunchrooms, boats, excavators, road sweepers, forklifts, buggy's, pumps, generators, chainsaws, blowers, whipper snippers and mowers.

The Role

We are looking for a highly motivated and customer-focused Fleet Planning Officer to join our team.

In this role, you will be the first point of contact for Council’s internal fleet customers, delivering timely and effective operational services.

You will be responsible for managing customer inquiries, work order management, liaising with suppliers, and coordinating operational support activities to ensure smooth and efficient fleet operations.

Key responsibilities include managing telephone and booking inquiries, creating and proactively managing work orders, coordinating with external suppliers and schedulers to minimise fleet downtime, and preparing various reports, documentation, and correspondence.

You will also be expected to contribute to continuous improvement initiatives and develop efficient operational processes.

Key Accountabilities:

• lead and role model customer-centric behaviour to ensure a positive customer experience
• collaborate with your team leader to achieve performance standards and take personal responsibility for optimising your potential
• efficiently manage customer telephone inquiries and bookings
• provide proactive and reliable administrative services, including preparing documentation, spreadsheets, and reports
• manage work orders, provide feedback to customers, and ensure timely completion of tasks
• work with suppliers and schedulers to ensure parts and services are delivered on time, reducing fleet downtime
• contribute to process improvement initiatives to enhance service delivery.

To be successful you will have:

• demonstrated ability to work effectively within a team, contribute to team direction, and give and receive feedback to achieve performance excellence
• proven experience in creating and managing work orders to completion, and familiarity with SAP or equivalent systems
• strong background in providing high-quality support to operational areas, customers, and staff, with a proactive approach to problem resolution
• excellent organisational and time management skills, with the ability to manage competing priorities and meet tight deadlines
• well-developed communication and customer service skills, with the ability to engage with staff and customers at all levels and ensure satisfaction.

Desirable:

• experience with invoicing and receipting using council systems
• proficiency in software applications such as SAP, HP Records Manager, Microsoft Outlook, Excel, and Word
• knowledge of fleet products and services, and the ability to advise staff, customers, and suppliers on related matters.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Gema Santos on 07 3178 1863.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Thursday 19 June 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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