INTERNAL ONLY - PRODUCT SUPPORT OFFICER

Personnel Area: Infrastructure Services

Branch: Public Space Operations

Salary Range: Band 3 ($82,008-$87,344) + 14% Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Eagle Farm Regional Operations Centre

Our Business

Infrastructure Services (ISG) brings together Council's asset management, infrastructure planning, design, project management, construction, services, maintenance and transport operations activities.​

Our Branch

Public Space Operations (PSO) is a service delivery, customer focused and commercially driven business that prides itself on keeping Brisbane’s streets and public spaces clean, green and safe for the enjoyment of residents and visitors alike.​​​​​​​

The Role  

We’re looking for a proactive and organised Product Support Officer to join our team. In this role, you’ll support the delivery of scheduled works and provide day-to-day administrative support to our operational teams.

You’ll play a key role in keeping things running smoothly — coordinating jobs, managing customer enquiries, assisting with quoting and invoicing, and helping improve how we deliver our services.

About the role:

As a Product Support Officer, you will:

• support the planning and scheduling of works and services
• act as a key link between customers, operational teams and support areas
• prepare and manage quotes, estimates and job documentation
• create and maintain work orders and job records
• assist with sourcing and requisitioning materials and equipment
• provide accurate data entry, reporting and general admin support
• support invoicing processes and ensure billing accuracy
• respond to customer enquiries, requests and complaints in a timely and helpful way.

 To be successful you will have:

•  strong teamwork skills and a willingness to give and receive feedback
• a customer-focused mindset with the ability to solve problems
• sound administrative experience and attention to detail
• strong communication skills — both written and verbal
• the ability to manage competing priorities and meet deadlines
• good computer skills, including Microsoft Office (or the ability to learn)
• an understanding of safe work practices and commitment to workplace safety

 Desirable

• experience in a similar operational or service-based environment
• exposure to systems such as SAP or Gecko
• knowledge of public space or operational service delivery (or willingness to learn)

 Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Gema Santos on 7 3178 1863

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Tuesday 19 May 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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