INTERNAL ONLY - RATES MANAGEMENT OFFICER

Personnel Area: Corporate Services 

Branch: Support Services 

Salary Range: Band 4 $89,207 - $95,764 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 2 years (Extension/s thereafter but not guaranteed). 

Location: Green Square 

Our Business  

Brisbane City Council plays a central role in delivering services that support Brisbane’s growing and diverse community. Within Corporate Services, the Support Services Centre enables Council to operate efficiently by providing critical shared services that underpin service delivery across the organisation. 

Our Branch  

Rates Management is responsible for the accurate billing, collection and administration of Council rates for a large and diverse property base across Brisbane. The branch operates in a high‑volume, customer‑facing environment, where accuracy, confidentiality and adherence to legislation are essential. The team works collaboratively across several specialist functions and is supported by clear processes, comprehensive documentation and strong leadership. 

The Role  

As a Rates Management Officer, you will deliver efficient and accurate rating services by processing complex customer, property and account maintenance transactions in line with legislation, policy and agreed work practices. 

This is a hands‑on, high‑volume role involving direct contact with customers via phone, email and correspondence. You will regularly interpret legislation, analyse data within Council systems and make decisions within defined delegations, escalating matters where required. 

Band 4 officers are expected to support team capability through coaching, mentoring and buddying staff, as well as participating in continuous improvement initiatives. 

The role operates within a rotation model, rotating approximately every six months across customer account teams, assessing and debt functions. This model ensures cross‑skilling and operational resilience and is a non‑negotiable requirement of the role. 

Key responsibilities include: 

• processing complex rates‑related transactions across customer, property and account maintenance 
• responding to high volumes of customer enquiries, including managing difficult conversations where outcomes may not always be favourable 
• analysing and interpreting information in corporate systems to resolve issues and support sound decision‑making 
• applying relevant legislation, including the City of Brisbane Act and budget resolution, to everyday work activities 
• prioritising work to meet performance standards while maintaining accuracy, confidentiality and attention to detail 
• supporting the development of team members through coaching, mentoring and knowledge sharing 
• contributing to business improvement initiatives and agreed change activities. 

To be successful you will have: 

• demonstrated experience working in a high‑volume, transactional or regulatory environment 
• strong customer service skills, including the ability to manage sensitive or challenging conversations professionally 
• the ability to interpret and apply legislation, policy and procedures to complex transactions 
• well‑developed organisational skills, with the ability to prioritise competing workloads while maintaining accuracy and confidentiality 
• sound problem‑solving skills, including analysing data and interrogating systems to resolve issues 
• strong communication and interpersonal skills, including the ability to coach, support and guide colleagues 
• a willingness to work within structured processes, follow agreed guidelines and raise improvement opportunities constructively. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role may require a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Emily Pickford on 07 3178 2794.  

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Wednesday 1 April 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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