INTERNAL ONLY - SYSTEMS AND INNOVATION MANAGER

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: Band 8 ($150,432 - $162,791) + Superannuation

Work type: Temporary Full-time

Duration: Jan 2029

Location: Brisbane Square / Green Square

Our Branch

The Support Services Branch provides critical support functions across Council and is committed to delivering innovative, efficient and customer-focused services. The branch plays a key role in enabling operational excellence through systems, technology, analytics and continuous improvement.

The Role

As the Systems and Innovation Manager, you will lead a team responsible for business systems, innovation initiatives, reporting and analytics across Support Services. You will drive system enhancements, business intelligence capability and technology improvement strategies that support operational performance and strategic objectives.

Working closely with stakeholders across Council, you will identify opportunities for improvement, lead complex change initiatives and provide expert advice on systems, performance measurement and service optimisation.

This is an opportunity to lead a high-performing team driving systems, innovation and continuous improvement across Support Services. You will leverage technology, data and process improvement to enhance service delivery, influence strategic decision-making and deliver meaningful outcomes. If you are passionate about innovation, leading change, and making a real difference for Council then this could be your next step.

Key responsibilities include:

• leading the Systems and Innovation team to deliver high-quality services
• driving system improvements and innovation initiatives
• overseeing reporting, data analysis and performance insights
• identifying opportunities to improve business processes and customer outcomes
• building strong relationships with stakeholders and providing expert advice
• leading change projects and supporting new technology solutions.

To be successful you will have:

• experience leading teams in systems, technology, analytics or business improvement
• strong problem-solving and analytical skills
• experience delivering system, process or technology improvements
• excellent stakeholder engagement and communication skills
• the ability to manage competing priorities and deliver results
• a collaborative leadership style and commitment to continuous improvement.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call John on 07 31783859 or email john.hefez@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: 15^th November 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.

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