INTERNAL ONLY - CITY MALLS ADMINISTRATION OFFICER

Personnel Area: City Planning & Sustainability

Branch: 2032 Host City, Global Relations and Economic Partnerships,

Salary Range: Band 3 ($76,297- $81,262)

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 24 months (Extension/s thereafter but not guaranteed).

Our Business

Our people are in a unique position to shape Brisbane to be an amazing city that is liveable, vibrant, prosperous, connected, green and sustainable. Working in close collaboration, the five branches of City Planning and Sustainability division work on strategic and operational plans to deliver on Brisbane Vision 2031 and shape Brisbane into a city that residents will be proud of, support an economy where businesses thrive, and design a world-class destination for the Brisbane 2032 Olympic and Paralympic Games.

Being part of our inclusive team gives you meaningful opportunities to contribute to this Vision. Our culture is shaped by:

• fostering connections across our business to collaborate and build positive relationships
• generosity of our time, expertise and knowledge in giving to each other and social causes
• collaborating with the community to work together to support the city, broader economic, social and environmental outcomes
• being agile and pursuing new ideas and innovative solutions to improve how we deliver
• recognising and celebrating our success through recognition, feedback and internal and external awards
• offering career mobility and development opportunities across our whole business.

Our Branch - 2032 Host City, Global Relations and Economic Partnerships,

We deliver strategic projects to help create and transform a more liveable and economically viable Brisbane. With a focus on future strategic planning, our people help shape Brisbane through suburban design projects, infrastructure and economic growth.

The Role

The City Malls' Administrative Support role provides essential assistance to the Manager and team members in delivering quality services aligned with City Malls’ objectives for the Queen Street Mall and Valley Malls.

You will support daily operations by responding to customer inquiries, both over the phone and in person, ensuring smooth communication and follow-up with relevant team members. Your role includes a variety of administrative tasks such as electronic file movements, records management, and procurement processes, including using SAP for purchasing.

In addition to these tasks, you will assist with the coordination of stakeholder engagement activities, day-to-day customer service of malls office front counter. Responses for general correspondence, manage malls permit applications and licenses, and assist with busking audition process. You will also maintain the keys register for Malls’ businesses and handle WH&S requirements and reporting for the team.

This role is key to ensuring the efficient and effective running of the City Malls' team, while delivering a high standard of customer service.

To be successful you will have:

• ability to contribute to team goals, provide and receive constructive feedback, and meet performance expectations to promote a culture of excellence
• strong communication skills, both written and verbal, with the ability to draft clear and effective correspondence
• excellent organisational and time management skills, with the capacity to handle multiple tasks and meet deadlines in both individual and team settings
• demonstrated customer service expertise and the ability to engage effectively with the wider community
• proficiency in using SAP for purchasing and customer payables, and Microsoft Office Suite (or similar), including the use of spreadsheets, databases, and word processing
• knowledge of the Malls work environment, including an understanding of relevant business, legislative, social, and cultural issues would be highly regarded but not mandatory
• experience in issuing permits and licenses is a plus.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

For more information: Please call Gema Santos 7 3178 1863

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 09 June 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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