BILLING AND RECEIPTING SUPPORT OFFICER

Personnel Area: Corporate Services

Branch: Support Services 

Salary Range: Band 3 - $82,008.00 - $87,344.00 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: 6 months

Location: Fortitude Valley

Our Business

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology.

Our Branch

Support Services provides Council's efficient back-of-house support ensure more resources can be focused on Council’s front-line service delivery. The Financial Management & Operations team is part of Support Services and is responsible for the timely and accurate billing and collection of Council’s revenue, cost-effectively billing the right customer, the right amount and at the right time.

The Role

As a Billing & Receipting Support Officer you will be responsible for:

• Delivering customer focused service by resolving enquiries within delegation, escalating when required and modelling professional service standards.
• Working collaboratively with the Team Leader to meet agreed performance expectations, exchange constructive feedback and take responsibility for personal development.
• Supporting accurate and compliant revenue operations by completing billing, receipting, administration, reconciliations, reporting and payment processing in line with legislation and Council policies.
• Prioritising workloads effectively, analyse financial and system data to solve problems and maintain confidentiality and accuracy in a high volume environment.
• Communicating effectively with stakeholders, contribute to a positive team culture and assist with reconciling electronic payment files and bank account transactions.

The role provides quality customer focussed support to assist team members in the performance of their role with the aim of achieving business objectives. This is an excellent opportunity for a team player who is committed, determined, and customer focused with a high attention to detail.

 To be successful you will have:

• The ability to contribute to team direction, exchange constructive feedback and meet agreed performance standards to support a culture of excellence.
• Demonstrated customer focused approach, resolving issues within delegation or escalating appropriately to ensure timely service.
• Proven capability to recognise and report opportunities for process and system improvements.
• Strong organisational skills, with the ability to prioritise workloads, meet deadlines and maintain accuracy and confidentiality.
• Well developed analytical and problem solving skills, including interrogating corporate systems and interpreting financial data.
• Effective communication and interpersonal skills, with the ability to build relationships and engage confidently with a range of customers.
• Demonstrated experience entering high volumes of financial data accurately and reconciling batches and financial transactions.

Benefits of working for Council include:

• Flexible working hours, and flexible arrangements
• Free gym and wellness centre
• Award winning superannuation fund
• Generous leave provisions
• Competitive salary

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check.

For more information: Please call Tai Klose on (07) 3178 2234 or email Tai.Klose@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Tuesday 24 February at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.