MODERN ENDPOINT SPECIALIST

Personnel Area: Corporate Services

Branch: Information Services Branch

Salary Range: Band 6 $116,089 - $128,453 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary -

Location: Brisbane Square

Our Business

In corporate services we support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

The Branch

Councils Information Services Branch provides a range of information and communication Technology (ICT) services that support the operations of the Brisbane City Council as a whole and employs a range of technical specialists among its teams. ICT disciplines work collaboratively to support ICT Service Delivery processes, governance, performance, and reporting.

The Role

This role is the key technical specialist for modern endpoint management, providing deep expertise across end user computing technologies including Microsoft Configuration Manager (SCCM), Intune and Autopilot, along with desktop operating systems and application delivery, with some involvement in mobile device management across iOS and Android platforms.

You will play a critical role in maintaining and improving Council’s endpoint environment, ensuring reliable, secure and high-performing end user services. The role combines operational support, technical design input and continuous improvement, with a strong focus on modern desktop deployment, application packaging and centralised management.

You will also contribute to the development and maintenance of operational procedures and provide expert advice on configurations, platform performance and future enhancements across the endpoint ecosystem.

To be successful you will have:

• Ability to contribute to team direction, give and receive feedback and achieve agreed performance standards in order to contribute to a culture of performance excellence.
• Proven ability to analyse, diagnose and resolve complex ICT issues in an end user environment and experienced in providing advanced and specialised ICT troubleshooting advice and support for complex ICT systems and applications.
• Proven knowledge and experience in modern desktop deployment and management technologies, including application packaging and streaming (e.g. MSIX, PowerShell), operating systems, endpoint protection, system rebuilds and enterprise-grade networking solutions.
• Demonstrated knowledge and in-depth experience using a suite of modern endpoint management tools such as Microsoft Configuration Manager (SCCM), Intune, and Autopilot.
• Demonstrated ability to maintain advanced technical understanding and experience in the support and delivery of end user computing technologies and platforms.
• Proven organisational skills, with a demonstrated ability to prioritise and manage incidents and tasks aligned with ITIL-based service management frameworks and agreed service levels.
• Manage, support and administer mobile device environments including iOS and Android platforms using Apple Business Manager (ABM), Samsung Knox, Microsoft Intune and Ivanti, ensuring secure configuration, compliance and lifecycle management of mobile endpoints.
• Certifications in; ITIL, Microsoft Certified: Endpoint Administrator Associate (or equivalent current Microsoft certification), ICT specialised support, and tertiary qualifications will be highly regarded.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• a generous superannuation scheme - 14% for permanent employees personally contributing 5%, total 19% (conditions apply)
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check

For more information: Please call Jade Lee on 3178 4278.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 24th May at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.