INTERNAL ONLY - METRO SUPPORT OFFICER

Personnel Area: Public Transport Services

Branch: Transport Operations

Salary Range: (Band 4) $ 89,207 -$ 95,764 + superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Rochedale Depot

Our Business

Public Transport Services is a group that brings together Commercial and Contract Services, Engineering and Asset Management, Strategy and Network Services and Transport Operations. Together, these branches help keep our city moving. Whether by bus, CityCat or ferry, e-bike or e-scooter, and Metro, our group manages bus contracts with Translink, ferry, e-mobility scheme and personalised public transport operators, that enable us to support the transport choices of Brisbane residents and visitors. 

Brisbane Metro

Join the transformative team behind Brisbane Metro, an innovative public transport initiative connecting the city and suburbs via dedicated busways from Eight Mile Plains to Roma Street and Royal Brisbane and Women’s Hospital to the University of Queensland. Offering turn-up-and-go services with 24-hour operations on weekends, Brisbane Metro seamlessly integrates into the city's New Bus Network.

Featuring 60 state-of-the-art, battery-electric metros operated by Public Transport Services, with zero emissions including advanced amenities like USB charging, WiFi, and enhanced accessibility, Brisbane Metro exemplifies cutting-edge urban mobility solutions and sustainable infrastructure development.

The Role

The Metro Support Officer ensures the efficient operation of metro services, leading by example in supporting Metro operators with empathy, honesty and fairness. Manage work allocations, ensure timely dispatch of Metro Vehicles, operate and manage various systems, including the Brisbane Metro Management System (BMMS), monitor and maintain network performance and proactively manage issues to prevent service disruptions.

Work across a variety of shifts, seven days a week, supporting Metro operators and providing timely information to Depot Operations Team Leaders or the Depot Manager for issue resolution. Administrative responsibilities include managing accurate payroll information and ensuring compliance with safety legislation.

This role operates on a rotating roster (currently six days on, four days off), supporting extended daily operations, including 22‑hour services Sunday to Thursday and 24‑hour services on Friday and Saturday.

To be successful you will have:

• passion for 21^st century “green technology”, new systems and new ways of working
• agility, energy and willingness to thrive in a busy, ever-changing and evolving work environment whilst managing multiple priorities with ease
• demonstrated ability to use a range of monitoring and information systems adeptly to evaluate data and ensure operations consistently meet service delivery expectations, including prompt vehicle dispatch
• ability to exhibit meticulous attention to detail in completing all documentation, such as payroll information and incident reports, ensuring accuracy and compliance with standards
• strong interpersonal skills including empathy and clear communication to support team members and resolve issues effectively.
• proven reliability and capacity to work a rotating roster, including extended operating hours across weekdays and weekends.

 Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Jade Lee on 07 3178 4278

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 12^th April at 11:55pm.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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