INTERNAL ONLY - APPLICATION SUPPORT ANALYST

Personnel Area: Corporate Services

Branch: Information Services

Salary Range: Band 6 $112,055 - $123,989 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

We support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

Our Branch

The key purpose of Information Services branch (ISB) is to deliver digital and information strategies, and the enabling technologies and leadership, to maintain and enhance Council’s information, processes, and systems. ISB is the driving force behind Council’s digital evolution, setting the direction for how digital technologies connect and extend services while optimising Council operations.

The Role

Council is seeking an Application Support Analyst who can provide advice on, and support of, enterprise applications. Working with application support officers, this role oversees support and change coordination, manages escalations, meets with vendors, and coordinates high priority incidents. As well as transitioning new applications into support and representing enterprise applications at technical and change groups within the broader advisory groups.

This role deals with complex and technical application integration aspects, while undertakes the ongoing implementation, maintenance, and documentation of ICT operational procedures. In this role you will provide stakeholder focused, specialist advice and support to business partners, customers and vendors ensuring their engagement with Council ICT is a positive experience.

You will use your technical expertise in enterprise applications and technology to ensure applications perform, and are managed, maintained, and supported. Your technical understanding of both ICT support, and enterprise application lifecycle management, coupled with your performance focus, and ability to coordinate and engage people, will ensure your success.

To be successful you will have:

• superior communication and client focused skills, ability to communicate in a clear and concise manner, coach and provide constructive feedback, and perform well in collaborative team settings
• ability to build and maintain relationships with customers, stakeholders and external service providers, and the ability to resolve issues or conflict
• organisational, coordination and leadership skills, with a demonstrated ability to prioritise and manage incidents and tasks aligned to ITIL and agreed SLAs
• ability to analyse, diagnose and resolve complex ICT issues for enterprise applications
• experience in providing ICT troubleshooting advice and support for complex ICT applications
• ability to acquire and maintain advanced technical understanding of enterprise application technologies
• an understanding of impacts of incidents on other technologies or environments such as databases, servers, networks, and integrations
• ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management.

 Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Karen Bishop on 07 3403 0009 or reach out via email on karen.bishop2@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 11 August 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI