SUPPORTOFFICER

Personnel Area: Infrastructure Services

Branch: Public Space Operations

Salary Range: (Band 3) AUD $82,00800 - $87,344.00 plus 14% Superannuation (Remuneration stated is for full time positions)

Work type: Multiple permanent full-time positions

Location: Regional Operations Centre, 20 Tradecoast Dr, Eagle Farm QLD 4009.

Are you ready to provide practical support to contract services across Public Space Operations?

We are looking for a customer and stakeholder focused, detail minded team member who can provide routine administration, record keeping, workflow support and contractor follow up across a diverse contract services portfolio.

Public Space Operations, through its Contracts Management function, delivers a wide range of contract-based services across the city, supporting clean, safe and well-maintained public spaces.

The Role

As a Contracts Support Officer, you will provide routine contract administration and processing support within an allocated Contracts Management work stream.

You may be assigned to support one of the key streams within the team, including Planning and Analytics, Delivery and Performance, Governance, or Customer and Stakeholder activities. Allocation to a stream may change over time based on operational priorities, service needs and the requirements of the broader Contracts Management function.

You will support accurate logging, record keeping, evidence capture and workflow administration, so information is current, traceable and suitable for reporting, assurance and audit readiness. Where allocated to Customer and Stakeholder activities, this may include support for notices, enquiries, requests, complaints, event support, claims administration and contractor work request processing

In this role, you will:

• Complete routine administrative and workflow tasks to approved procedures and timeframes, including data entry, register updates, document control and evidence filing.
• Maintain accurate and timely records in Council systems and shared registers so information is current, traceable and suitable for reporting, assurance and audit readiness.
• Support routine workflow activities linked to contract services, including notices, requests, enquiries, complaints, event support, claims administration and close out filing as directed.
• Support contractor administration under direction, including preparing correspondence, following up documentation, updating records and escalating exceptions or missing information promptly.
• Support routine communication and follow up with customers, contractors and internal teams, including providing factual updates, requesting documentation and tracking close out evidence.
• Support procure to pay administration tasks as required, including purchase order support, receipting follow up, invoice related information and basic exception lists.
• Prepare basic summaries and supporting information for reports, including clear notes on missing data, overdue actions and items requiring escalation.
• Apply basic checks for completeness and accuracy, and raise concerns early where quality, safety or timeframes are at risk.
• Contribute practical improvement ideas for templates, checklists and work instructions based on day to day processing experience.
• Maintain positive working relationships across Public Space Operations, contractors, suppliers and support areas to facilitate coordinated operational responses and continuous improvement.

To be successful, you will bring:

• Demonstrated experience completing routine administrative processing tasks, including accurate data entry, record keeping, document control and evidence filing.
• Strong written and verbal communication skills, including the ability to provide clear factual updates and escalate issues appropriately.
• Demonstrated ability to engage professionally with external stakeholders and manage expectations within approved processes.
• Demonstrated ability to follow procedures, meet cut offs and maintain quality, including identifying missing information and escalating exceptions promptly.
• Competence using office systems and spreadsheets, with the ability to learn Council tools and follow defined workflows.
• Demonstrated ability to support contractor administration under direction, including preparing correspondence, following up documentation, updating records and tracking actions.
• Demonstrated ability to manage routine workload, work collaboratively and contribute to a positive team environment.

While not mandatory, experience supporting procure to pay administration, event or claims support, governance or contract administration tasks, contractor management support, or using systems such as SAP, GIS or Power BI will be highly regarded.

Benefits of working for Council include:

• flexible working hours and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary

Benefits of working for Council: CLICK HERE

How to apply:

Click on the I’m interested button to complete your online application.

Please upload your tailored resume and a covering letter of no more than one page demonstrating your suitability for the position.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Andrew Mead on 07 3403 0002.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 13 September 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.