Personnel Area: City Administration and Governance
Branch: Governance Council and Committee Services
Salary Range: AUD: $91,334.17 to $106,577.36 per annum plus superannuation
(Remuneration stated is for the full-time positions)
Work type: Temporary full-time
Duration: Fixed term contract until the next quadrennial election of March 2028 with the possibility of an extension.
Location:
Pullenvale Ward Office
1st Floor, Kenmore Library Building, Kenmore Village Shopping Centre
9 Brookfield Road, Kenmore Qld 4069
- Provide exceptional customer service in everything you do
- Grow your career and deliver a better Brisbane
- Keep our community safe and connected
Our Business
Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. There are 26 Wards across Brisbane with a Councillor representing each Ward and their constituents. The Governance Council and Committee Services branch is responsible for providing administrative and policy support to the Ward Offices to help achieve the best outcomes for the community.
Our Ward Offices are Brisbane resident’s physical connection to Brisbane City Council and everything the Council offers. At its heart, our Ward Offices are strongly focused on connecting communities, promoting everything Brisbane has to offer and delivering exceptional customer services for residents.
The Role
Pullenvale is proud to be Brisbane City Council’s largest ward which includes the areas of Anstead, Bellbowrie, Brookfield, Karana Downs, Kenmore, Kenmore Hills, Kholo, Lake Manchester, Moggill, Mt Crosby, Pinjarra Hills, Pullenvale, Upper Brookfield and parts of Chuwar and Chapel Hill. The Pullenvale Ward Office is committed to creating incredible outcomes for all the residents that call Pullenvale home including schools, sports clubs and community groups (and more!). The role of Senior Ward Officer has a strong role to play in assisting to create opportunities and solve challenges that the Ward Office can assist the community with.
As part of a small team your role as Senior Ward Officer will be to lead the Ward Officer in the delivery of highly effective administration and customer service, managing the Ward Office workload and and achieving Key Performance Markers as set by the Councillor. As a key member of the Ward Office you will have the opportunity to represent Brisbane City Council and the Pullenvale Ward Office at local events when needed and connect with residents who come into the Ward Office.
Your professional attitude and leadership experience will enable you to succeed in a busy office environment with complex customer queries, competing demands and the need to re-prioritise when the unexpected arises. You will have experience and success in providing a diverse range of high-quality administrative and customer service tasks, strong computer skills within a fast-paced setting and hands on experience with content writing for digital channels.
To be successful in this role you will have:
- demonstrated customer service experience with a strong focus on resolving complex customer queries including ongoing correspondence where necessary, ensuring honesty, fairness, sensitivity and dignity in all interactions
- demonstrated experience in leading an office-based operation providing high quality administrative and secretarial support including overall management of in-progress requests in the Customer Database system.
- demonstrated experience in researching and interpreting legislation, policy and guidelines to support the councillor in resolving community queries
- demonstrated organization skills including diary management, organising documents and preparing resources for meetings
- demonstrated experience in writing reports, correspondence and information decks whilst handling sensitive information in line with Council policy.
- well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers through a variety of channels
- ability to work both autonomously and in a team environment to an agreed performance standard and contribute to a culture of excellence.
How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
This role will require a Criminal History Check and a C Class Driver’s License (or the ability to obtain a C Class Driver’s License).
For more information: Please call Dim Amarandos on 07 3178 5894 or contact via dimitrios.amarandos@brisbane.qld.gov.au
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.
Application Closing Date: Sunday 21st April 2024 at 11:55PM AEST
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.