INTERNAL ONLY - BUSINESS PROCESS ANALYST

Personnel Area: Corporate Services

Branch: People and Culture

Salary Range: Band 5 $95,346 - $108,078 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology.

Our Branch

People and Culture is an active partner and branch within the Corporate Services division. We support flexible ways of working and our team are passionate about achieving personal and professional growth to support lifestyles and priorities. We are committed to developing and supporting all our people to be safe, well, capable and agile.

The Role

The Business Process Analyst ensures effective delivery of processes and projects within the People Services function. Responsibilities include managing system workflows, responding to stakeholder queries, generating reports, and resolving issues. Additionally, you will support strategic objectives through research, analysis, identifying process improvements, and delivering operational efficiency solutions.

Key responsibilities in this role will include:

• support the operational management of HR process including probation & performance leadership
• deliver timely, customer-focused advice and support
• collaborate with leadership to achieve performance goals and personal growth
• research and analyse data to inform process and project decisions
• document and coordinate efficient, human-centered business processes.

To be successful you will have:

• experience supporting People and Culture operations (such as probation and performance processes), underpinned by knowledge of process management methodologies and tools
• strong research, analytical, and problem-solving skills, with the ability develop business requirements, document processes, and provide well-informed recommendations
• well-developed project management and organisational skills, balancing priorities and collaborating across initiatives
• excellent communication skills with a demonstrated ability to build and maintain effective stakeholder relationships and collaborate to achieve outcomes.
• knowledge of SAP ECC and SuccessFactors functionality.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Cassandra Lee on 07 3403 0026.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Friday 12 September 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI