LIBRARY ASSISTANT

• Customer and community service focus
• Various locations
• Working with Children Blue card required

Personnel Area: Customer Services Group

Branch: Library and Customer Services

Salary Range: Band 1 AUD: $70,296 to $74,624 + Superannuation (Remuneration stated is for the full-time positions)

Work type: Permanent Flexible part time – minimum 25 hours per week

Location: Various locations

Looking to start your career in public libraries? Bring your exceptional customer and community service skills, your passion for libraries and love of reading to this role to deliver a highly valued service to the community. 

No two days are the same at Brisbane City Council’s libraries and we are looking for candidates with a high level of flexibility, able to adapt to changing environments and with the capacity to work across multiple library locations within the relief pool.   

Our Libraries

Brisbane City Council Libraries provide a wide range of services including early literacy and reading programs, computer training, events and workshops. Our people are prepared to go the extra mile to make a genuine impact within the local community and this is your opportunity to join our diverse, talented and highly valued team.

The Role

These are entry-level roles based in the relief pool providing support across several Library locations. We encourage people who aspire to become Library Technicians or Librarians to apply.

Our Library Assistants provide a high standard of service to our customers and perform functions which assist in the smooth operation of the branch. This includes providing courteous and efficient service to customers at the circulation desk, handling customer queries in person, by phone and email as well as several operational and backroom tasks.

A day in the life of a Library Assistant can include:

• developing your understanding of library services and products
• delivering core library programs including IT skills, literacy and children's programs
• proactively providing support and advice in a challenging public library environment
• encouraging customers to utilise a wide range of library services
• confident in the ability to engage with a diverse range of customers and situations
• manual handling, such as maintaining collections and moving furniture
• working effectively in a dynamic team and environment and providing support to your team leader.

Please note: To meet customer needs, this role will require you to be rostered weekends and evenings in addition to regular business hours. This includes Saturdays, some weekday evenings and some Sundays.

What you’ll bring to the role:

• collaborative, flexible team approach with an interest in continuous improvement
• well-developed customer service skills with the ability to respond confidently to enquiries for positive customer interactions
• a passion for libraries, some understanding of a modern public library service, products and collections and the ability to share your passion and encourage enthusiasm for reading with others
• sound interpersonal and communications skills, including presentation to small and large groups
• organisational skills able to participate in the circulation of duties i.e. shelving, sorting books, customer service desk
• sounds skills in IT and the ability to help others
• commitment to actively contributing to a Zero Harm culture where safety is everyone's responsibility.

It is a mandatory requirement the successful candidate will have a Working with Children Blue Card prior to commencing in this role.  

There is an expectation the successful applicant can travel to various library branches within the inner city and greater Brisbane region.

Benefits of working for Brisbane City Council libraries include:

• connecting with the community and helping customers daily
• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary
• Council encourages a healthy work life balance and offers an excellent salary package including 14% superannuation.

For more information on the benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and cover letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check and you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Libby Watkins on 07 3178 0115

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Assessment

This recruitment process will involve panel interviews and work tests on site at one our library branches. It is Brisbane City Council policy to provide reasonable adjustments for qualified persons with disabilities who are applying for employment. If you need assistance or adjustments to fully participate in the application/interview process, please contact Libby Watkins on the number above for a confidential discussion. Employment opportunities will not be denied to anyone because of the need to make reasonable adjustment for a person’s disability.

Application Closing Date: Tuesday 19 August 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.