SENIOR WARD OFFICER

Personnel Area: Governance & Legal Services

Branch: Governance Council and Committee Svcs

Salary Range: AUD: $94,759.20 to $110,667.76 per annum plus superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary full-time

Duration: Fixed term contract until the next quadrennial election of March 2028 with the possibility of an extension.

Location: Walter Taylor Ward Office (70 Station Road Indooroopilly Qld 4068)

Our Business

Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. There are 26 Wards across Brisbane with a Councillor representing each Ward and their constituents. The Governance Council and Committee Services branch is responsible for providing administrative and policy support to the Ward Offices to help achieve the best outcomes for the community. 

Our Ward Offices are Brisbane resident’s physical connection to Brisbane City Council and everything the Council offers. At its heart, our Ward Offices are strongly focused on connecting communities, promoting everything Brisbane has to offer and delivering exceptional customer services for residents.

The Role

The Walter Taylor Ward Office is proud to be the voice for the residents of Fig Tree Pocket, Indooroopilly, St Lucia, and parts of Chapel Hill, Taringa and Toowong in Brisbane City Council. Our vibrant community is growing with more people calling Walter Taylor home everyday and the Walter Taylor Ward Office is committed to continue achieving great outcomes for our community and residents. The role of the Senior Ward Officer will be vital in supporting the Ward Office in achieving great outcomes through strong office management and administration, setting high standards for customer service and being aware of the various opportunities and challenges for the residents of Walter Taylor. 

Keeping our community safe and connected is at the heart of everything our Ward Offices do through their interactions with community groups, sports clubs and local residents.

As part of a small team your role as Senior Ward Officer will be to lead the Ward Officer in the delivery of highly effective administration and customer service, managing the Ward Office workload and achieving Key Performance Markers as set by the Councillor. Your professional attitude and leadership experience will enable you to succeed in a busy office environment with complex customer queries, competing demands and the need to re-prioritise when the unexpected arises.

To be successful in this role you will have:

• demonstrated front-facing customer service experience with a strong focus on resolving complex customer queries including ongoing correspondence where necessary, ensuring honesty, fairness, sensitivity and dignity in all interactions
• ability to maintain oversight across work in progress including the ability to quickly review, understand and brief stakeholders on complex projects
• demonstrated experience in leading an office-based operation providing high quality administrative and secretarial support including overall management of in-progress requests in the Customer Database system
• demonstrated experience in researching and interpreting legislation, policy and guidelines to support the councilor in resolving community queries
• demonstrated organization skills including diary management, organising documents and preparing resources for meetings
• demonstrated experience in writing reports, correspondence and information decks whilst handling sensitive information in line with Council policy
• well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers through a variety of channels
• the ability to assist with digital content design and editing and assisting with the management of social media accounts
• the ability to organise community events to strengthen local engagement, manage planning, promotion, and event delivery.

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role will require a Criminal History Check.

For more information: Please contact Cassandra Lee via cassandra.lee@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 6 April 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.