INTERNAL ONLY - CUSTOMER PROJECT OFFICER

Personnel Area: Customer Services 

Branch: Library and Customer Delivery 

Salary Range: AUD $116,089 to $128,453 plus superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary full-time (up to 2 years)

Location: Green Square (Temporary) / Brisbane Square  

 Our Branch 

 Brisbane City Council’s Library and Customer Delivery Branch deliver a range of customer services and facilities which help foster communities which are safe, healthy, active, vibrant and inclusive, now and into the future. Our teams are responsible for developing customer centric processes and delivering outstanding customer experiences. 

 The Role 

 The Customer Project Officer will engage with work units across Council for the scoping, development, maintenance and improvement of systems and procedures to ensure efficient and effective end-to-end customer service across the organisation. 

This position will utilise your strong customer experience approach to innovate, lead, and contribute to the development of the Customer Services ICT roadmap and projects in addition to leading, mentoring and supporting other members of the Customer Solutions Operations Team. 

This is an outstanding opportunity to join a highly professional team and provide essential input to Council decision making to deliver a better Brisbane for our community. 

Key focus areas include: 

• liaising and negotiating with work units across Council for the scoping, development, maintenance and improvement of systems and procedures to ensure efficient and effective end-to-end customer service across the organisation that aligns to the Customer Services roadmap and makes best use of our Customer Relationship Management (CRM) system future and current functionality 
• investigating and analysing innovation and improvement opportunities 
• reviewing existing systems, processes, and policies to assist in identifying and initiating process improvement opportunities to achieve business objectives and improved efficiencies. 

 To be successful in this role you will have: 

• highly collaborative, team-oriented approach 
• demonstrated experience in scoping, planning, implementing and evaluating business improvement programs 
• an applied understanding of Council’s project management methodologies 
• understanding of contemporary practice in business improvement 
• strong business and data analysis skills 
• strong stakeholder management skills and ability to deal with people at all levels across Council to influence change 
• high-level verbal and written communication skills 

 Benefits of working for Council include: 

• flexible working hours, and flexible arrangements 
• free gym and wellness centre 
• award winning superannuation fund 
• generous leave provisions 
• competitive salary. 

 Benefits of working for Council: CLICK HERE 

 How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

 *Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. 

 For more information: Please call Anna Bellis 3178 1902. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Friday 28 August 2026 at 11:55pm AEST. 

 Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council. 

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