INTERNAL ONLY - PRINCIPAL OFF CHANGE PERFORMANCE & CAP

Personnel Area: Customer Services

Branch: Service Portfolio Mgmt & Business Innovation

Salary Range: Band 8 ($150,432 - $162,791) + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 24 months (Extension/s thereafter but not guaranteed).

Location: Brisbane Square

Our Business

Our services and facilities help foster communities which are safe, healthy, active, vibrant and inclusive - now and into the future.

Our Branch

Service Portfolio & Business Innovation supports the Customer Services Group to continuously improve the service offering to customers through the development of a constructive culture and leveraging alignment with Council as a whole.

The Role

Are you passionate about shaping high-performing organisations and helping leaders navigate change?

We are seeking an experienced and strategic Principal Officer Change, Performance & Capability to lead Customer Services' approach to organisational performance, workforce capability, culture, wellbeing and innovation.

In this influential role, you will partner with senior leaders to drive initiatives that strengthen organisational effectiveness and support the delivery of Customer Services' strategic priorities.

You will lead the development and continuous improvement of frameworks, governance arrangements, measures and ways of working that support performance, capability, culture and change across the group. As a trusted advisor, you will provide expert guidance on organisational design, workforce planning, leadership capability and change impacts, ensuring the business is well positioned to meet current and future challenges.

You will play a key role in shaping a positive and inclusive workplace culture by leading initiatives that improve employee engagement, diversity, wellbeing and leadership effectiveness. Working across Customer Services and the broader organisation, you will use data and insights to identify opportunities for improvement, influence strategic decision-making and deliver sustainable outcomes that enhance both employee and customer experiences.

To be successful you will have:

• demonstrated ability to role model Council's Leadership Blueprint, advising executive stakeholders on organisational redesign, strategic workforce planning and workforce capability to meet evolving service requirements and investment levels
• demonstrated experience leading complex, psychosocially safe and compliant organisational change processes that deliver sustainable business outcomes
• demonstrated experience coaching executives, people leaders, initiative leaders and individual contributors to plan, communicate and embed effective people change
• demonstrated experience analysing employee engagement and workforce data, working with leaders to design targeted action programs and monitoring their delivery and impact
• proven ability to strengthen organisational performance, culture, diversity, inclusion, wellbeing and leadership effectiveness in a large and complex organisation
• strong governance, analytical and stakeholder engagement skills, with the ability to influence senior leaders and drive organisation-wide outcomes.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role requires a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on 07 3178 1863

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 06 September 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council. 

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