CITY SAFETY ANIMAL SERVICES OFFICER

Personnel Area: Customer Services

Branch: Compliance and Regulatory Services

Salary Range: AUD $1,628.50 per week to (Remuneration stated is for the full-time positions)

Work type: Multiple positions. Temporary Full-time (up to 12 months; extensions thereafter but not guaranteed) Flexible working arrangements (roster work: 8 days)

Location: Bowen Hills

Duration: Up to 12 months

Our Business:

Our services and facilities help foster communities which are safe, healthy, active, vibrant and inclusive - now and into the future

Our Branch:

Compliance and Regulatory Services (CARS) supplies services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions. 

The role:

Are you driven by uncovering facts, resolving complex issues, and helping keep Brisbane’s community safe?

Brisbane City Council is seeking high calibre investigatory professionals to join our Animal Attack Team in Animal Services. If you have strong investigative skills, excel in gathering and analysing information, and are ready for a role where your decisions directly impact community safety, we want to hear from you.

This role involves a balanced mix of field-based activity and office-based work, requiring you to independently manage your caseload, prioritise tasks, and apply investigative methods across a variety of environments. You’ll regularly encounter challenging and dynamic situations, including exposure to confronting scenes such as severe injuries to people and animals, so the ability to remain composed, think critically, and make sound, evidence-based decisions under pressure is essential.

Success in this role relies on your ability to:

• demonstrate strong investigative capability, including interviewing, evidence collection, fact finding, and accurate report writing
• apply keen observation and analytical skills to identify issues, assess risk, and determine appropriate enforcement or intervention pathways
• communicate effectively with animal owners and members of the public, using professionalism and conflict-resolution skills to achieve positive outcomes
• capture accurate information—even in stressful or fast-changing circumstances—and ensure all actions comply with legislative and procedural requirements.

You’ll be part of a dedicated team committed to delivering high-quality services through enforcement and education, ensuring the best outcomes for the Brisbane community.

Key focus areas include:

• delivering exceptional customer service when engaging with residents, witnesses, and animal owners, even in high-pressure or emotionally charged situations
• working within a flexible roster, including weekends and hours outside the standard workday, to ensure timely responses to animal-related incidents across Brisbane
• conducting thorough investigations into animal incidents, gathering evidence, interviewing involved parties, and making informed enforcement decisions in accordance with Council policies and procedures
• providing clear, accurate community education on the laws relating to the keeping and management of animals in Brisbane
• making, recording, and communicating sound administrative decisions, supported by evidence and aligned with legislative requirements to promote public safety
• producing high-quality written documentation, including reports, letters, case notes, and statutory notices that meet internal and legislative standards
• participating confidently in legal proceedings, including preparing briefs and giving evidence in forums such as the Magistrates Court and the Queensland Civil and Administrative Tribunal
• contributing positively to a high-performing team, supporting colleagues and actively engaging in a culture focused on effective animal management and strong investigative outcomes.

Benefits of working for Council: CLICK HERE

Working in Council means delivering excellent customer service to the people of Brisbane.

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on (07) 3178 1863

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday, 12th April at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.