BUSINESS PROCESS LEAD

Personnel Area: Public Transport Services

Branch: Business Improvement

Salary Range: Band 8 ($150,432-$162,791) + Superannuation

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

Public Transport Services plays a vital role in keeping Brisbane moving. From planning for future growth to delivering reliable services today, the division supports a connected, accessible and liveable city.

Our Branch

The Business Improvement Branch brings together planning, insights and innovation to shape how Public Transport Services evolves. The team focuses on making performance visible, improving decision making and driving better outcomes across the network.

The Role

This role leads the development, standardisation and continuous improvement of business process management across Public Transport Services. You will work closely with leaders and operational teams to design, embed and uplift consistent processes that improve performance, compliance and customer outcomes.

You will play a key role in shaping how work is done across the division, ensuring processes are clear, efficient and aligned to strategic priorities.

Key responsibilities include:

• lead the mapping and documentation of current and future state business process across Public Transport Services
• implement and maintain Council’s process mapping framework using tools such as Signavio
• identify and deliver process improvement initiatives to remove inefficiencies and improve performance
• establish governance and compliance frameworks to support consistent process standards
• provide expert advice on process design, optimisation and standardisation
• monitor and report on process performance using meaningful metrics and insights
• support stakeholder engagement and change activities to embed improved processes
• build organisational capability in process management through coaching and structured approaches.

To be successful you will have:

• demonstrated experience leading business process management or continuous improvement in a complex organisation
• strong expertise in process mapping methodologies and tools such as Signavio or equivalent
• proven ability to identify and deliver measurable process improvement outcomes
• experience establishing governance and compliance frameworks
• well developed stakeholder engagement and influencing skills
• strong analytical capability and ability to translate data into insights.

 Desirable:

• experience in public transport, infrastructure or government environments
• experience supporting large scale transformation or operating model change
• formal qualifications or certification in business process management or continuous improvement

Benefits of working for Council include:

• flexible working arrangements
• 14% superannuation
• generous leave provisions
• career development and progression opportunities
• a supportive and inclusive workplace culture

Benefits of working for Council: CLICK HERE

Council’s Employee Value Proposition allows you to grow your career to deliver a better Brisbane. With career progression opportunities and benefits that matter, our focus on culture and wellbeing will make you proud to work for Brisbane City Council.

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call John on 07 31783859 or email john.hefez@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: 23^rd August 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.