CEMETERIES OPERATIONS MANAGER

Personnel Area: Customer Services

Branch: Cemeteries

Salary Range: Band 8: AUD $150,432.00 - $162,791.00 per annum plus Superannuation

(Remuneration is based on full-time positions)

Work Type: Temporary Full Time

Duration: up to 2 years

Location: Multiple locations including Mt Gravatt, Hemmant, Pinnaroo, Toowong and other Cemetery locations

Are you seeking an exciting and challenging role leading cemetery and crematorium operations across Brisbane to deliver exceptional services for our customers?

Brisbane City Council is seeking a highly experienced Cemeteries Operations Manager to lead the delivery of burial and cremation services across Council’s cemeteries and crematoria. This pivotal leadership role oversees multiple teams responsible for operations, fleet management, project delivery, and budget development, ensuring exceptional customer service and operational excellence.

You will drive innovation, efficiency, and continuous improvement while managing complex negotiations and sensitive stakeholder relationships. This is an opportunity to make a meaningful impact on services that support Brisbane’s community during significant life events.

Our Business

Brisbane City Council is Australia’s largest local government, with more than 9,000 employees, an annual budget of almost $4 billion and assets in excess of $34 billion. We are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We value innovation, sustainability, and strong community engagement.

Our Branch

Cemeteries, within the Customer Services Group, manages cemetery and crematorium operations across Brisbane, delivering respectful, safe, and customer-focused services. We are committed to delivering respectful, customer-focused services and preserving Brisbane’s historic cemeteries for future generations.

The Role

As Cemeteries Operations Manager, you will:

• Lead and inspire a team of up to 50 staff, fostering a values-based culture and performance excellence.
• Oversee the operational delivery of burial and cremation services across multiple sites.
• Manage budgets, projects, and resources to ensure efficiency and customer satisfaction.
• Develop and implement strategies for maintenance, service improvement, and risk management.
• Engage with internal and external stakeholders, including elected representatives and community groups.
• Provide expert advice to senior leadership on operational issues, projects, and cost-saving opportunities.

This position requires flexibility and leads a team who whose rosters span over 7-days and may be required to be available.

As the successful candidate you will have:

• Demonstrated leadership experience managing large, diverse teams in a complex operational environment.
• Proven ability to deliver customer-focused services and drive cultural and operational excellence.
• Relevant experience in achieving outcomes in the management, operation and maintenance of cemeteries and crematoria or similar industry.
• Strong negotiation, communication, and stakeholder engagement skills.
• High-level analytical and problem-solving capability to address complex operational challenges.
• Experience in project delivery, and strategic planning.
• A current C Class driver’s licence.

Desirable:

• Tertiary qualifications in a relevant discipline.

Please consider the full position description and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. 

Working in Council means delivering excellent customer service to the people of Brisbane. 

This role will require a Criminal History Check and a valid C-Class Drivers License.

For more information:  Please email Dim Amarandos via dimitrios.amarandos@brisbane.qld.gov.au

Closing Date: Sunday 18^th January 2025 at 11.55PM AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.