INTERNAL ONLY - SENIOR REGULATORY OUTCOMES COORDINATOR

Personnel Area: Customer Services 

Branch: Compliance and Regulatory Services 

Salary Range: Band 6 $116,089 - $128,453 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 12 months (Extension/s thereafter but not guaranteed). 

Location: Bowen Hills 

Our Business  

Compliance and Regulatory Services helps keep Brisbane safe, accessible and connected through the delivery of regulatory, compliance and community safety services. Working closely with a wide range of internal and external stakeholders, the branch supports the effective delivery of services that enhance the liveability of our city and improve outcomes for residents, visitors and businesses.  

Our Branch  

City Safety is responsible for delivering a range of regulatory and compliance functions that support the safe and efficient operation of Brisbane. Our teams work in a dynamic environment where priorities can shift quickly, requiring strong collaboration, sound judgement and a commitment to continuous improvement. 

The Role  

This is a varied and fast-paced role providing strategic and operational support to the City Safety leadership team. You will play a critical role in coordinating business processes, driving operational improvements and ensuring the successful delivery of Parking Compliance and Regulatory Operations Centre initiatives.  

Working closely with leaders across the business, you will coordinate reporting, analyse operational data, support service delivery planning and contribute to the ongoing development of systems, processes and governance frameworks. You will also work closely with a range of stakeholders, including external agencies, while supporting onboarding, training coordination and continuous improvement initiatives across the team. 

Key responsibilities include: 

• coordinating operational reporting and providing insights to support decision-making 
• supporting major event planning activities, including parking enforcement coordination and resource planning 
• researching and analysing complex issues and preparing reports, recommendations and presentations 
• leading business improvement initiatives, process mapping and governance activities 
• supporting implementation and readiness activities associated with new technologies and systems 
• coordinating staff training, onboarding activities and business documentation 
• liaising with internal and external stakeholders to achieve service delivery outcomes.  

This role would suit a highly organised professional who thrives in a dynamic operational environment, enjoys solving problems and can confidently manage competing priorities and urgent requests. 

To be successful you will have: 

• experience coordinating operational, compliance, regulatory or business support activities in a complex environment 
• highly developed stakeholder engagement and relationship management skills 
• demonstrated ability to research, analyse information and provide practical recommendations 
• experience preparing reports, briefings, presentations and business documentation for senior stakeholders 
• strong organisational skills with the ability to manage multiple priorities and competing deadlines 
• understanding of regulatory, compliance or governance frameworks 
• experience driving process improvements and implementing new ways of working 
• strong written and verbal communication skills. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Emily Pickford on 07 3178 2794. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Sunday 19 July 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council. 

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