INTERNAL ONLY - SERVICE DELIVERY MANAGER

Personnel Area: Customer Services

Branch: Compliance and Regulatory Services

Salary Range: Band 8 $ 145,205 - 157,134 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Brisbane Square

You can be part of Brisbane City Council, which has a central role in readying the city for the Brisbane 2032 Olympic and Paralympic Games over the coming years. 

Our Business

Customer Services comprises of three branches that unite around a shared purpose:

 "Our services and facilities help foster communities which are safe, healthy, active, vibrant and inclusive - now and into the future"

Our Branch

Compliance and Regulatory Services (CARS) supplies services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions. 

CARS is divided into four dynamic work areas, all working together to deliver compliance and provide the highest level of community value to Brisbane residents.

The Role

The Service Delivery Manager leads a team within CARS Branch. The purpose of the team is to navigate Council processes and ensure good governance for the establishment of new contracts; and to ensure contracts are appropriately managed and that Council receives value for money.

This varied and dynamic role oversees contract administration, evaluation and contractor performance. It ensures efficient delivery of tolling Penalty Infringement Notice processes and manages the debt management processes for the CARS branch.

To be successful you will have:

• a desire to lead by example and motivate a team to perform in a values-based culture
• experience in the successful use of data to optimise processes to deliver financial benefits
• exceptional written, verbal and negotiation skills 
• experience liaising with all levels in a professional manner to obtain mutually beneficial outcomes
• experience managing contractors and/or third-party service delivery
• ability to deliver projects on time and within budget.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Jade Lee on 07 3178 4278.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Thursday 4^th September 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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