INTERNAL ONLY - SERVICE MANAGER SERVICE RELIABILITY

Group: Corporate Services

Branch: Information Services

Salary Range: Band 8, Range $145,205 to $157,134 plus superannuation

Work type: Temporary Full-time up to 30/06/2026 (with possibility for extension)

Location: Brisbane Square, 266 George St, Brisbane

Are you ready for this exciting ICT leadership service delivery opportunity? Bring your proven experience and clear vision to this role and help shape the future of Brisbane.

The Information Services branch (ISB) at Brisbane City Council are seeking a Service Manager Service Reliability to drive delivery excellence across our strategic ICT portfolio.

Our Business: We are Australia’s largest local government, with over 9,000 employees, an annual budget of almost $4 billion and assets in excess of $34 billion. As an organisation we are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We nurture innovation, value sustainability, and support strong economic growth.

Our Branch: Information Services branch (ISB) supports and enables nearly all of Council’s day-to-day activities and services through efficient, flexible, and innovative ICT solutions. We lead the ICT strategy that supports the business objectives of Council as a whole, as well as information management and ICT service delivery in Council.

This role: If you are looking for a challenge, then this could be the role for you! This role is critical to the success of ISB’s delivery of service reliability to maximise dependability of Council’s information and communications technology (ICT) systems. This includes problem, event and capacity management, asset and configuration management for enterprise ICT assets and license, subscription and maintenance management for enterprise applications and services.

Play a key part in strengthening our internal capability under the Corporate Services strategy. This is a unique opportunity to work within a large technology environment, support excellent customer service and achievement of consistent service level standards. You will work collaboratively with our service teams to help influence best outcomes. Work in partnership with vendors, projects and business partners to ensure delivery of service is met and aligned to business and corporate objects. 

 What will you be doing? 

• Ensuring business processes developed are pragmatic, fit for purpose and customer focused
• managing the ICT service reliability workforce strategy and ensuring team skills meet levels of service
• driving continuous improvement
• trouble shooting, responding to issues and questions
• ensuring quality operational reporting
• collaborating with colleagues, vendors, and clients
• maintaining operational techniques and support to the organisation.

 What will you need to bring to the role? 

• Excellent interpersonal and communication skills
• analytical ability with a passion for improvement
• proven organisational and financial management skills
• operational experience in supporting a diverse business with ICT issues and solutions
• knowledge of software asset management and ITIL Certification is highly regarded.
• desire to work in an ICT service reliability environment and provide support and look for improvement opportunities within a high performing team.

Why join us:

• Community Impact - join Australia’s largest local Council and make a real difference, delivering projects that directly benefit the community and contribute to the shaping of Brisbane's future.
• Work-Life balance - enjoy flexible work arrangements, personal and professional development opportunities, and generous leave provisions. 
• Dynamic work environment - work in a collaborative, future-focused team that values innovation, inclusion, and excellence.
• Employee Benefits - with access to employee benefits that matter to you - superannuation, free gym membership, end of trip facilities, leave loading, access to volunteer and cultural leave plus many more.

More Benefits of working for Council: CLICK HERE    

How to apply: After perusing the attached position description, click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and one page covering letter, addressed to Ms Jo Poloni, demonstrating your suitability to the position. This role may require a Criminal History Check. 

If you may require more information: Please read advert and attached position description in full and if you have questions, contact Jo Poloni on 07 3178 7783.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Closing Date: Monday 7th July 2025 at 11:55pm.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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