INTERNAL ONLY - REGULATORY OUTCOMES COORDINATOR

Personnel Area: Customer Service 

Branch: Compliance and Regulatory Services 

Salary Range: Band 4 ($86,107 - $95,764 + Superannuation) 

(Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 12 months 

Location: Bowen Hills 

Our Business  

The Compliance and Regulatory Services (CARS) branch plays a critical role in helping make Brisbane a safer, fairer and more liveable city. Operating 24 hours a day, 7 days a week, CARS delivers services that support compliance, resolve issues and provide practical solutions for residents, businesses and visitors across Brisbane. CARS is made up of four dynamic work areas working together to deliver community value through responsive, customer focused service. Customer Services provides services and facilities to help foster communities which are safe, healthy, active, vibrant and inclusive. 

Our Branch  

The Compliance and Regulatory Services (CARS) brings together several specialist teams that work collaboratively to deliver effective regulatory services across the city. Staff manage complex customer enquiries, provide technical advice, support regulatory decision-making and contribute to initiatives that improve service delivery and community outcomes. 

The Role  

As a Regulatory Outcomes Coordinator, you will play a key role in supporting the delivery of operational priorities across the Parking Compliance Team. Working under the guidance of operational supervisors and taking direction from the broader senior leadership team, you will develop a comprehensive understanding of the work area to anticipate business needs, coordinate competing priorities and provide timely, solutions-focused support that enables effective operational outcomes.

You will undertake accurate data entry, maintain evidence and investigation records, prepare high-quality briefings, correspondence and reports, analyse operational data and provide insights to support informed regulatory decision-making. As a key resource within the branch, you will develop and maintain knowledge of emerging technologies, systems and business processes, providing guidance, coaching and support to leaders and operational team members to promote effective adoption and consistent practices. You will also identify opportunities to improve administrative processes, enhance service delivery and contribute to continuous improvement initiatives across the work area.

This role requires sound judgement, critical thinking and strong organisational skills, with the ability to prioritise competing demands in a dynamic operational environment. Success in this role requires initiative, adaptability, excellent written and verbal communication skills and the ability to build effective working relationships while exercising the utmost discretion in managing sensitive and confidential information. 

Additionally, you will : 

• contribute to the delivery of regulatory services that support the safety, amenity and wellbeing of Brisbane's residents, businesses and visitors
• play a key role in supporting a branch that delivers essential community services 24 hours a day, 7 days a week
• work closely with operational supervisors and senior leaders in a collaborative and outcome-focused environment
• contribute to business improvement initiatives that enhance operational effectiveness, service delivery and community outcomes
• support evidence-based decision-making through accurate data analysis, reporting and performance monitoring.

To be successful you will have: 

• strong customer service and stakeholder management skills, with the ability to manage sensitive and confidential matters professionally and with discretion
• excellent written and verbal communication skills, including the ability to prepare professional correspondence, submissions, reports and recommendations
• demonstrated experience mentoring, coaching and providing guidance to staff within a multi-skilled operational environment
• highly developed organisational skills, with the ability to plan, coordinate, prioritise and manage competing workloads to meet deadlines
• sound research, analytical and problem-solving skills, including the ability to interpret data, identify trends and prepare accurate reports
• demonstrated knowledge of legislation, policies and procedures relevant to regulatory or compliance functions
• the ability to build and maintain effective working relationships across all levels of the organisation
• a commitment to continuous improvement, with experience identifying, reviewing and implementing business process improvements in a changing environment.

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements 
• free gym and wellness centre 
• award winning superannuation fund 
• generous leave provisions 
• competitive salary.

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role requires a Criminal History Check. 

For more information: Please call Maria Masina 07 3178 4184 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: 22 July 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council. 

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