INTERNAL ONLY - OPERATIONAL SUPERVISOR

Personnel Area: Customer Services

Branch: Compliance and Regulatory Services

Salary Range: Grade 14 - $1848.70 + Superannuation per week

(Remuneration stated is for full-time positions) 

Work type: 2 x Temporary Full-time

Duration: 6 months with possible extension

Location: Green Square

Our Business

Our services and facilities help foster communities which are safe, healthy, active, vibrant and inclusive - now and into the future. This purpose unites our three branches as one group.

Our Branch

​​​​​​​Compliance and Regulatory Services (CARS) supplies services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions. 

CARS is divided into four dynamic work areas, all working together to deliver compliance and provide the highest level of community value to Brisbane residents.

The Role

As an Operational Supervisor for RRG (Rapid Response Group), you will be responsible for supervising a team of field-based, multi-skilled Rapid Response Officers who are responsible for undertaking investigation into breaches of a range of Local Laws and State Government Legislation, as well as rapid damage assessment and other disaster management activities as required.

Within this role you will be leading and supporting a team in maintaining public health and safety and contributing to a liveable Brisbane ensuring effective compliance outcomes including education and taking enforcement action as required.

This is a great opportunity for a dynamic leader with the ability to think on their feet, interpret legislation effectively, and make sound, timely decisions in a fast-paced environment.

Key accountabilities include:

• oversee and manage a field team responsible for investigating violations of local laws and applicable State legislation, and for addressing public safety concerns
• ensure effective management of team performance by setting clear objectives, monitoring progress, providing feedback, and supporting development to achieve operational goals
• coordinate and dispatch work assignments to the team during after-hours operations, ensuring timely response and efficient allocation of resources
• manage and resolve complaints and queries by promptly responding to concerns, investigating issues thoroughly, maintaining clear communication with stakeholders, and ensuring satisfactory outcomes
• contribute to strategic planning, providing insights and input into business improvements, and actively participating in the development and delivery of projects that enhance operational effectiveness.

This role involves some field work and has an 8 days on/ 6 days off roster, consisting of 9.5 hour morning and afternoon shifts including weekends and public holidays.

To be successful you will have: 

• operational understanding of Brisbane City Council’s regulatory framework, in particular legislation, local laws, regulations, policies, procedures and guidelines relating to local government licensing and regulatory compliance in Queensland.
• demonstrated strong leadership skills aligned with Council’s Leadership Blueprint, with the ability to lead confidently in a dynamic, fast-paced environment. 
• well-developed communication skills, with a demonstrated ability to prepare and present clear and accurate reports and briefings to all levels of management
• the ability to lead performance through setting clear direction and expectations, coaching and mentoring officers in the field, and monitoring ongoing performance of individuals and the team
• demonstrated ability to consistently plan, schedule, coordinate and prioritise workload and projects to meet deadlines with minimal supervision; and
• well-developed conflict resolution, negotiation, interpersonal, and customer service skills including demonstrated ability to liaise with various stakeholders to achieve effective outcomes.

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload a tailored resume and one-page cover letter demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role will require a Criminal History Check.

For more information: Please call Larissa Robl on 07 3178 4289.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Closing Date: Sunday 26 October 2025 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI