WARD OFFICER - MOOROOKA

Ward Officer – Moorooka

Personnel Area: Governance and Legal Services

Branch: Governance, Council and Committee Services

Salary Range: AUD $85,678.83 - $94,825.00 per annum plus Superannuation

(Remuneration is based on full-time positions)

Work Type: Temporary Part Time

Duration: Fixed term contract up until the next quadrennial election in early 2028 with the possibility of extension

Location: Moorooka Ward Office

About Moorooka Ward

Moorooka Ward is a diverse and vibrant community comprising Acacia Ridge, Archerfield, Coopers Plains, Moorooka, Nathan, Rocklea, Salisbury, and Willawong, as well as parts of Annerley, Durack, Oxley, and Tarragindi.

Home to more than 80 parks, including Archerfield Wetlands, and Toohey Forest, the Moorooka Ward boasts excellent schools and universities, thriving local businesses and strong public transport connections.

Ward Officer

A unique opportunity exists for a motivated, customer-focused person to join the Moorooka Ward Office as a Ward Officer.

Working within a small team, your role will be to ensure the effective administrative operation of the Councillor’s Ward Office as well as liaising effectively with residents, community groups, businesses, and other stakeholders in their interactions with Brisbane City Council.

Knowledge (or the ability to obtain) of the local landmarks, streets and community groups is desirable but not essential.

This will be a contracted position for up to 3 days per week, with opportunities for additional casual hours to provide relief coverage during annual leave, long service leave and other staff absences. By agreement, after hours or weekend work may be required to support community events and engagement activities.

Key responsibilities

• Providing high level administrative support including a high standard of customer service in all interactions.
• Managing a high-volume shared email inbox and welcoming residents to the ward office.
• Resolving a variety of resident enquiries and complex customer requests, with the ability to take detailed information, submit requests and communicate updates and outcomes.
• Apply strong problem-solving skills with the ability to assess issues, identify priorities and appropriately escalate matters when required.
• Collaborate with the team to develop engaging communications including social media content, community event promotion, newsletters and local print publications.
• Assist with planning, coordination and delivery of local community events.

Key attributes

• Proficient in Microsoft Office with the ability to learn new software.
• Excellent interpersonal, verbal and written communication skills.
• The ability to work both independently and as a member of a small high-performing team.
• Strong organisational, time management and prioritisation skills.
• Experience dealing with sensitive information in a confidential and appropriate manner.
• Strong attention to detail and experience in database usage.
• The ability to prepare reports, presentations, and correspondence (emails and letters including unaddressed and direct mail)
• A positive attitude, adaptability and a genuine willingness to learn and contribute to team success.

Desired:

• The following skills will be highly regarded:
• Photography, video editing skills.
• Video editing experience using Adobe Premiere Pro, CapCut or similar software.
• Experience with e-newsletter platforms and digital communication tools.
• Current studies or qualifications in Media, Communications, Journalism, English or a related field.

Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of the Moorooka Ward Team. The ideal candidate will show resilience, empathy and work well within a small team.

This role will include after hours or weekend work by agreement.

Please consider the full position description and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. 

Working in Council means delivering excellent customer service to the people of Brisbane. 

This role will require a Criminal History Check.

For more information:  Please email Dim Amarandos via dimitrios.amarandos@brisbane.qld.gov.au

Closing Date: 17^th September 2026 at 11:55PM AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.