INTERNAL ONLY - DESKSIDE SUPPORT SPECIALIST

Personnel Area: Corporate Services

Branch: Information Services

Salary Range: Band 5: AUD: $98,778.00 - $111,969.00 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 2 years

Location: Brisbane CBD

Our Business 

Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. 

Our Branch 

Information Services branch (ISB) delivers digital and information technologies to maintain and enhance Council’s information, processes and systems, and enable data driven insights to improve decision-making and customer experience. 

This Role

The Deskside Support Specialist role is an essential frontline function of the great work the ICT Service Operations team deliver. Reporting to the End User Devices Technical Services Manager, this role is responsible for delivering high quality level two onsite technical support to users of Council ICT devices and software.

This role contributes to the ongoing implementation, maintenance and documentation of ICT operational procedures and is responsible for providing ICT service, advice and guidance to end users across Council ensuring their engagement with Council ICT is a positive experience.

In addition, the successful applicant will also Provide specialised technical advice for system and process improvements, changes, enhancements and upgrades for end user computing platforms and technologies whilst maintaining professional and collaborative working relationships with customers, key stakeholders and vendors within Council.

To be successful you will have:

• the ability to analyse, diagnose and resolve complex ICT issues in an end user environment and experience in providing advanced and specialised ICT trouble shooting advice
• demonstrated experience in researching and maintaining advanced technical understanding and experience in the support and delivery of end user computing technologies and platforms
• demonstrated experience supporting a complex suite of virtual computing and device management technologies, including administering and troubleshooting virtual desktop and end‑user computing environments
• demonstrated organisational management skills, with a demonstrated ability to prioritise and manage incidents and tasks aligned to ITIL and agreed SLA’s
• strong communication and stakeholder management skills with demonstrated experience to build and maintain relationships with clients and colleagues, resolve issues or conflict, communicate in a clear and concise manner

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role will require a Criminal History Check.

For more information: Please email Dim Amarandos on dimitrios.amarandos@brisbane.qld.gov.au.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 8 March 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

 #LI-DNI