SERVICE MANAGER DIGITAL CONNECTIVITY

Req ID:  675605                    

Personnel Area: Corporate Services                                

Branch: Information Services

Salary Range: Band 8 - $150,432 to $162,791 + superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary full-time       

Duration: June 2028

The Business

​​​​​​​Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

Information Services branch (ISB) delivers digital and information technologies to maintain and enhance Council’s information, processes and systems, and enable data driven insights to improve decision-making and customer experience.

​​​​​​​​​​​​​​The Role

The Service Manager, Digital Connectivity is responsible for the strategic oversight and operational management of digital connectivity services at Council. This role will manage services including corporate/mobile telephony & network carriage, mobile devices, unified communications and digital radio.

In this role you will ensure the delivery of a seamless and efficient communication experience for employees; drive continuous improvement in service quality, reliability, and user experience; and help define and execute device and service roadmaps.

You will work closely with various internal stakeholders across Council and establish good working relationships with various external vendors.

You will use your knowledge and experience in digital services to guide and optimise performance, cost-effectiveness, and future-readiness of Council’s communication infrastructure.

In this role you will:

• lead a local team and provide end-to-end management of Council’s digital connectivity services
• drive continuous improvement in service quality, reliability and customer experience
• shape and deliver technology roadmaps for digital connectivity services
• build strong relationships with internal stakeholders and external service providers
• manage supplier performance, contracts and commercial outcomes to ensure value and continuity
• monitor service performance, resolve issues and implement preventative actions to improve.

To be successful you will have:

• demonstrated evidence leading performance excellence and a values-based culture
• experience negotiating contracts, managing suppliers and service performance
• demonstrated experience in managing digital connectivity services, mobile device fleets, and unified communications
• ability to develop and execute technology roadmaps
• strong ability to assess, identify and deliver innovative delivery solutions
• experience in financial planning, budget management, and cost optimisation
• excellent communication and interpersonal skills.  

Benefits of working for Council: CLICK HERE  

How to apply:  Click on the 'Apply' button below to complete your online application. Please upload your current resume and cover letter (of no more than one page) that demonstrates how you meet the requirements of this role. 

This role requires a Criminal History Check.

For more information:  Please contact John Hefez on 3178 3859 or john.hefez@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Tuesday 9^th June 2026 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.