INTERNAL ONLY - SENIOR BUSINESS ANALYST

Personnel Area: Corporate Services

Branch: Information Services

Salary Range: Band 7 $132,572 - $144,942 AUD per annum + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 24 months

Location: Brisbane Square

Our Business

Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. We employ an inclusive and diverse workforce, with great benefits and flexible work options. A job with Council offers skill development, career mobility and access to benefits that matter.

Our Branch

Information Services Branch (ISB) delivers digital and information technologies to maintain and enhance Council’s information, processes and systems, and enable data driven insights to improve decision-making and customer experience.

The Role

We're looking for an experienced and collaborative Senior Business Analyst to join our Information Services Branch. In this role, you'll lead business analysis activities that help deliver innovative, customer facing, ICT solutions to complex business challenges across one of Australia's largest local governments.

Working closely with business stakeholders, project teams and technical specialists, you'll identify opportunities for improvement, define business needs and help deliver solutions that create value for the organisation and the community

To be successful you will have:

• demonstrated experience leading business analysis activities and guiding small teams of business analysts
• exceptional communication, facilitation, consultation, and stakeholder engagement skills
• advanced understanding of end-to-end customer and case management processes, including customer-facing digital channels, CRM platforms, integrated applications and the supporting downstream systems and operational processes
• experience evaluating tender responses and contract documentation
• strong relationship-building skills and demonstrated ability to establish effective working relationships across business areas, operational teams, project teams, technical specialists and vendors to support the successful delivery of change
• ability to understand organisational needs, identify opportunities for improvement and propose practical solutions considering end-to-end impacts across customer experience, business processes, systems, data and operational teams
• commitment to collaboration, continuous improvement, and high performance.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check.

For more information: Please call Zoe Hare on 07 3178 5012. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 7 September 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council. #LI-DNI