BUSINESS PROCESS IMPROVEMENT LEAD

Personnel Area: Corporate Services

Branch: People and Culture

Salary Range: Band 7 $132,572 - $144,942 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 2 years

Location: Brisbane Square

Our Business

Brisbane City Council is Australia’s largest local government, with more than 9,000 employees, an annual budget of almost $4 billion and assets in excess of $34 billion. As an organisation we are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We nurture innovation, value sustainability, and support strong economic growth. 

Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. 

Our Branch

The People and Culture Branch play a vital role in supporting Brisbane City Council’s people, leaders and organisational success by delivering contemporary people solutions across talent acquisition, careers and development, learning and development, performance leadership, employee wellbeing, remuneration and employee services.

Partnering with teams across Council, we foster a positive employee experience and help build a capable, inclusive and high-performing workforce. Through strategic advice, operational excellence and a strong focus on wellbeing, learning and leadership, we enable our people to thrive while supporting Council to deliver exceptional services for Brisbane’s growing community.

The Role

As the Business Process Improvement Lead, you will drive improvement and transformation initiatives across the Provide People Services value stream, helping to deliver efficient, effective and customer-focused services for Council employees. Partnering with the Business Process Manager, process owners, and stakeholders, you will drive a pipeline of improvement opportunities, redesign end-to-end processes and implement practical solutions that enhance service delivery and organisational performance. You will also provide expert business process leadership, and support process governance and health monitoring. You will drive sustainable change within people processes aligning process and technology solutions to realise Council’s strategic objectives.

To be successful you will have:

• experience delivering business process improvement outcomes
• strong business process analysis, BPMN, analytical and problem-solving skills
• strong stakeholder engagement and influencing skills
• experience driving continuous improvement and supporting process governance
• experience delivering technology-enabled process improvements, with SAP, SuccessFactors and AI/automation highly valued
• strong communication, workshop facilitation and project leadership skills
• a customer-focused mindset and passion for continuous improvement.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check.

For more information: Please call Tania Heyblom on 07 3178 2146.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Friday 31 July 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.