INTERNAL ONLY - SENIOR ACCOUNT COORDINATOR

Personnel Area: Governance & Legal Services

Branch: Strategic Communication and Engagement

Salary Range: Band 6 ($116,089 - $128,453) + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 12 months (Extension/s thereafter but not guaranteed).

Location: Hybrid (between Brisbane Square and working from home)

Our Branch

Strategic Communication and Engagement leads, develops, implements, advises on and evaluates all external communication for the whole of Brisbane City Council.​ Teams across the branch collaborate to plan, drive and deliver strategic and innovate communication plans for a program areas.

Our Team

Group Account Management is a highly skilled team that specialises in project management, stakeholder relationships, communication strategy and implementation. The team partners with program areas across Council (the client) and collaborates with the wider Strategic Communication and Engagement branch to solve problems, identify opportunities and deliver consistent, successful communication outcomes, building trusted relationships to protect Council’s reputation and enable better results for Council and residents.

The Role

We are seeking an experienced and customer-focused Senior Account Coordinator to support the delivery of strategic communication projects and campaigns.

Working closely with Account Leads, clients and specialist communication teams, you will be the go-to contact for our clients. This role is pivotal in managing stakeholder relationships, ensuring smooth communication between clients and internal teams, managing project timelines, and ensuring high-quality outcomes that support effective and transparent engagement with our community.

In this role, you will lead communication planning and support end-to-end project management. You will help manage multiple projects across allocated service groups, build positive working relationships with clients and internal teams, prepare briefs and reports, coordinate the development of communication materials, and ensure all deliverables meet organisational standards, timelines and budgets.

This is an excellent opportunity for a communication professional looking to further develop their account management, project coordination and stakeholder relationship skills.

To be successful you will have:

• demonstrated ability to contribute positively to team success by collaborating effectively, embracing feedback, and achieving agreed performance outcomes within a values-based culture
• proven experience building and maintaining strong customer or client relationships, ideally within a communications, marketing, public relations or agency environment
• ability to understand client requirements, contribute to communication planning, and coordinate the delivery of projects across multiple stakeholders and priorities
• highly developed organisational and time management skills, with the ability to manage competing demands, monitor project progress, prioritise workloads, and maintain accurate records
• demonstrated experience in developing communication plans and strategies, including campaign background, communication objectives, target audiences, sharing key messaging and insights as part of the briefing process
• strong written and verbal communication skills, with exceptional attention to detail and the ability to prepare high-quality reports, presentations, updates and client-facing materials
• demonstrated problem-solving skills, including the ability to identify risks or issues, recommend practical solutions, and escalate matters appropriately when required
• experience preparing clear and accurate briefs, correspondence, status reports and project documentation to support effective communication and account management activities
• proven ability to work collaboratively with colleagues and stakeholders, contribute to a customer-focused team environment, and consistently deliver high standards of service.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. Cover letters of more than one page will not be accepted.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role requires a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on 07 31781863

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 2 August 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council. 

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