INTERNAL ONLY - PRINCIPAL BUSINESS IMPROVEMENT LEAD

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: Band 7 $132,572 - $144,942 + Superannuation

(Remuneration stated is for full-time positions) 

Work type: Temporary Full-time

Duration: Up to 6 months

Location: Green Square

Our Business

Brisbane City Council is Australia’s largest local government, with more than 9,000 employees, an annual budget of almost $4 billion and assets in excess of $34 billion. As an organisation we are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We nurture innovation, value sustainability, and support strong economic growth. 

Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. 

Our Branch

Support Services provides Council's key support functions under a centralised model, ensuring efficient back-of-house operations so that more resources can be focused on front-line service delivery. We provide a wide range of support to all areas of Council, playing a crucial role in driving operational success across the organisation. 

The Role

As the Principal Business Improvement Lead, you will be instrumental in driving continuous improvement initiatives across Employee Services (ES). Working closely with the Optimisation and Performance Manager and team, you will lead initiatives that enhance service delivery, operational efficiency, and customer experience.

In this role, you will build and maintain strong partnerships with cross-functional teams, business process owners, and key stakeholders to identify opportunities for improvement and implement change. Your role will involve conducting detailed analysis of current processes, identifying gaps and inefficiencies, and designing solutions that align with Council’s strategic priorities and governance frameworks.

This is a strategic and hands-on role for an experienced business improvement professional with a business analyst mindset and strong stakeholder engagement experience. Your ability to influence, communicate effectively, and manage complex stakeholder environments will be critical to your success.

To be successful you will have: 

• strong analytical, problem-solving, and delivery skills to drive creative process improvements and achieve strategic business outcomes that exceed customer expectations
• strong written and verbal communication, negotiation and consultation skills appropriate for engaging all levels of the organisation
• experienced in building BPM capability and delivering process improvements that add value for the organisation and customers
• expert in business process analysis and design using BPMN and recognised BPI methodologies
• proven leadership capabilities consistent with Council’s Leadership Blueprint.

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload a tailored resume and one-page cover letter demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role will require a Criminal History Check.

For more information: Please call Larissa Robl on 07 3178 4289.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Closing Date: Tuesday 11 November 2025 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI