INTERNAL ONLY - SOLUTION CENTRE OPERATIONS COORDINATOR

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: (Band 6) AUD $112,055.00 to $123,989.00 per annum + 14% superannuation + benefits

Work type: Permanent Full-time

Support Services provides Council's key support functions under a centralised model, ensuring efficient back-of-house operations so that more resources can be focused on front-line service delivery. We provide a wide range of support to all areas of Council, playing a crucial role in driving operational success across the organisation.

As the Solutions Centre Operations Coordinator, you will provide operational leadership and day-to-day management of the Solutions Centre team, with a focus on team performance, queue management, and the effective operation of the knowledge base. The role includes responsibility for reporting on data and metrics to support informed decision-making, and works collaboratively with stakeholders, business partners and process owners to enhance systems, processes and services across functions such as human resources, procurement, finance, and asset management.

We are seeking a dynamic leader with a strong track record in driving high-quality service delivery within fast-paced customer service environments. You will bring experience in coordinating operations, including rostering and resource allocation, and a demonstrated ability to lead teams towards performance goals. Your strengths will include working autonomously, maintaining a strong focus on people and team development, and analysing operational data to assess performance against KPIs and support continuous improvement. Excellent communication and interpersonal skills are essential, along with the ability to build productive relationships and influence a wide range of stakeholders.

This role will require a criminal history check.

Please consider the full position descriptions, and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Nicola Martufi, Talent Partner on 07 3178 8837.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Thursday 26 June 2025 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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