INTERNAL ONLY- DEPOT COUNTER OFFICER

Personnel Area: Public Transport Services 

Branch: Transport Operations  

Salary Range: Band 4 ($89,207-$95,764) (Remuneration stated is for the full-time positions) 

Work type: Full-time 

Duration: 12 months Temporary

Location: Carina Depot

Our Business  

Public Transport Services plays a vital role in keeping Brisbane moving. From planning for future growth to delivering reliable services today, the Group supports a connected, accessible and liveable city.  

Our Branch  

Transport Operations is responsible for the delivery of bus network services from eight bus depots, as well as performing bus network coordination and control through the Network Coordination Centre. We work diligently to ensure the smooth operation and efficiency of the bus services provided to the community. 

The Role  

Carina Depot is seeking a motivated and customer-focused Depot Counter Officer who thrives in a fast-paced environment and enjoys playing a critical role in supporting frontline operations, delivering excellent customer service and helping keep Brisbane moving.

As the first point of contact, you will provide operational support to bus operators, assist with the timely dispatch of services and contribute to the smooth running of the depot. Working in a fast-paced environment, you will balance customer service, administration and operational coordination to ensure services are delivered safely, efficiently and reliably.

Key responsibilities include:

• Providing high-quality customer service and operational support
• Ensuring the timely dispatch and coordination of bus services
• Maintaining accurate records and documentation
• Responding to operational issues and supporting bus operators to resolve day-to-day issues.
• Liaising effectively with internal and external stakeholders
• Completing administrative tasks and ensuring compliance with relevant policies and procedures.
• Contributing to a safe workplace by supporting work health and safety obligations
• Working collaboratively with the depot leadership team to establish a positive workplace culture and support high performance standards.

This is an excellent opportunity for someone who enjoys interacting with people, thrives in a busy operational environment and takes pride in delivering reliable outcomes for both customers and colleagues.

To be successful you will have: 

• Experience coordinating competing priorities and effectively allocate work to meet business requirements
• A high level of attention to detail and the ability to maintain accurate records and documentation
• Strong customer service, communication skills, and relationship building skills with the ability to apply consistently apply these in a busy work environment
• Sound problem-solving abilities, with the confidence to make decisions and respond effectively with calmness, sensitivity and accuracy under pressure
• Experience using Council (or similar) systems and technology to manage information and support operations
• The ability to work collaboratively, contribute positively to team culture and support high performance standards
• Knowledge of bus operations, the Brisbane metropolitan area, Heavy Vehicle National Legislation and Chain of Responsibility will be highly regarded.

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

For more information: Please call Marshal Nazareth on 07 31781606.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Sunday 13^th September 2026 at 11:55pm 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.

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