INTERNAL ONLY - SENIOR SOLUTION CENTRE CONSULTANT

Personnel Area: Corporate Services

Branch: Support Services 

Salary Range: Band 5 $95,346 + $108,078 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Fortitude Valley Green Square

Our Business

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology.

Our Branch

Support Services provides Council's efficient back-of-house support to allow for more resources to be focused on Council’s front-line service delivery. Support Services provides a wide range of support to all areas of Council, including information management, financial management, employee services and payment and supply services.

The Role

The Solution Centre is looking for a Senior Solutions Centre Consultant to provide advice, support and guidance to Council employees as well as Solution Centre Consultants. You will help to resolve enquiries based on policies, procedures and guidelines relating to human resources, finance, procurement, and assets and works in an SAP environment. This role plays an important leadership role in maintaining the quality, currency and accuracy of the knowledge base and investigating complex customer issues.

As the Senior Solutions Centre Consultant, you will:

• manage complex customer issues in a high paced customer services environment
• mentor and support Solution Centre Consultants by providing leadership and on-the-job coaching to build their capability and confidence
• identify customer trends and emerging issues
• collate, analyse and interpret data, trends and performance
• communicate effectively to support a professional culture and workforce productivity
• apply a proactive and continuous improvement approach to both individual and team work.

To be successful you will have:

• demonstrated experience in a high-volume customer service environment, using problem solving skills and a collaborative approach
• proven interpersonal, written and verbal communication skills
• ability to negotiate and influence customers, partners and stakeholders
• highly developed time management skills
• proven experience in maintaining confidentiality of sensitive information
• ability to lead, provide coaching and professional development to team members
• well-developed ability to investigate and resolve complex and sensitive issues.

Benefits of working for Council include:

•  flexible working hours, and flexible work arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check.

For more information: Please call Cassandra Lee on 07 3403 0026.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Friday 01 August 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI