WORKERS COMPENSATION MANAGER

Personnel Area: Corporate Services

Branch: People and Culture

Salary Range: Band 8 $150,432 - $162,791 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology.

Our Branch

Within People and Culture branch, Employee Wellbeing is a multi-faceted team that leads Council’s Zero Harm agenda. We are dedicated to helping our workforce keep safe, healthy and well. We do this by working in partnership with people across the organisation to deliver a range of services including rehabilitation; wellbeing initiatives; Workers’ Compensation claims management; safety monitoring, auditing and reporting; and occupational health services.

The Role

Reporting to the Manager Employee Wellbeing, you’ll demonstrate ownership and leadership in overseeing the self-insurance workers’ compensation and claims management services for Council. This is a unique chance to progress your career in workers’ compensation in Queensland.

You will need to have an excellent understanding of self-insurance and claims performance requirements including development, implementation and monitoring of processes and procedures. You will be responsible for effectively navigating the complexities of meeting the licence and legislative requirements for workers’ compensation.

This is a front facing role which sees you liaise with the Office of Industrial Relations and Regulator’s office in relation to complex matters including claims and processes. You’ll do this successfully through your highly regarded relationship management skills, years of experience, confidence and professionalism. In addition, you will have effective leadership and communication skills and a proven ability to deliver outcomes. Working in an agile environment, you will need to be comfortable with competing priorities.

You will manage an established team to achieve outcomes and ensure compliance in decision making against the legislation. 

There is a requirement that you will be able to be registered as a claim’s decision maker with the Regulator and provide advice on complex claims to the team and organisation. Preferably you will be registered as a Rehabilitation and Return to Work Coordinator and have knowledge of data system requirements for self-insurance and ensuring compliance with Regulatory reporting requirements.

To be successful you will have:

Excellent knowledge and proven experience in claims management, claims administration, workers’ compensation self-insurance operations, and the ability to apply and interpret Queensland workers’ compensation legislation and regulations.

• Demonstrated management and leadership skills and proven record of achievement related to the management of human, financial and strategic resources within a customer service environment.
• Superior communication, consultative, interpersonal and negotiation skills including the ability to influence all levels of management and staff.
• Highly developed analytical, conceptual and problem-solving skills.
• Proven experience in the development and implementation of policies, processes and procedures, particularly those relevant to workers’ compensation.
• Ability to represent Council in a professional manner either in Court, with Workers’ Compensation Regulatory Services and before professional and industry forums.

 Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please contact Karen on Karen.flowersbishop@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Thursday 23rd April at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.