Personnel Area: City Administration and Governance
Branch: Governance Council and Committee Services
Salary Range: AUD $82,582.00 to $91,307.58 per annum plus superannuation
(Remuneration stated is for the full-time positions)
Work type: Temporary full-time (part time job share opportunities may be available)
Duration: Fixed term contract until the next quadrennial election of March 2028 with the possibility of an extension.
Location: Deagon Ward (please note this an onsite role only)
- Provide exceptional customer service in everything you do
- Grow your career and deliver a better Brisbane
- Keep our community safe and connected
Our Business
Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. There are 26 Wards across Brisbane with a Councillor representing each Ward and their constituents. The Governance Council and Committee Services branch is responsible for providing administrative and policy support to the Ward Offices to help achieve the best outcomes for the community.
Our Ward Offices are Brisbane resident’s physical connection to Brisbane City Council and everything the Council offers. At its heart, our Ward Offices are strongly focused on connecting communities, promoting everything Brisbane has to offer and delivering exceptional customer services for residents.
The Ward
The Deagon Ward comprises the suburbs of Boondall, Brighton, Deagon, Sandgate, Shorncliffe, Taigum, most of Geebung and Zillmere and the parts of Virginia. It also includes South East Queensland’s beautiful Moreton Island. The Deagon Ward is proud to be home to a variety of sports clubs, parks, community groups and schools who are all proud to be part of the Deagon Ward. The Deagon Ward is proud to have and advocate for some of Brisbane’s most significant RAMSAR wetland sites including the Brighton Wetlands, Deagon Wetlands, Boondall Wetlands and the lagoon system out to Bramble Bay. The Deagon Ward Office is seeking a Ward Officer to support the work of the Ward Office in bringing the community together and providing great customer service and support for its residents and groups.
The Role
Keeping our community safe and connected is at the heart of everything our Ward Officers do. As a Ward Officer, you will be the first point of contact for all in-person, telephone and written inquiries from residents, businesses and the wider community. Working within a small team, your role will be to ensure the high quality and effective administration and customer service output of the Ward Office through interactions with the community residents at local events and other stakeholders on behalf of Brisbane City Council.
To be successful, you will have experience providing a diverse range of high-quality administrative and customer service tasks, strong computer skills and hands on experience with content writing and video and photo editing for digital channels. Our ideal candidate is someone who is flexible, energetic, agile and can take the initiative to keep matters organised. Your professional attitude will enable you to succeed in a busy office environment with competing demands and priorities.
Applicants seeking part-time or job share arrangements are encouraged to apply, as these options may be available to the successful candidate/s.
You will be required to accompany the Councillor to community events from time to time and assist with some event preparation in the Ward Office throughout the year. Having a drivers licence and vehicle will be highly desirable.
To be successful you will have:
- experience providing exceptional customer service
- strong administration and secretarial support skills
- well-developed interpersonal and communication skills
- design and editing skills for a range of social media platforms and newsletter publications
- excellent problem solving and research skills
- the ability to work autonomously and within a small team environment.
How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
This role will require a Criminal History Check.
For more information: Please call Zoe Cobon on 07 3178 5012.
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.
Application Closing Date: Sunday 21st April 2024 at 11.55PM AEST
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.