Customer Care Consultant

YOUR OPPORTUNITY

We’re seeking a passionate and customer-focused Customer Care Consultant to join our dynamic Trade Store team in Rockhampton, QLD.

In this role, you’ll be part of a supportive and close knit team, assisting customers via phone, email, and in person at our Trade Counter.

What You'll Be Doing:

• Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems
• Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks
• Take ownership of customer requests and resolve enquiries efficiently within set timeframes
• Review customer sales history to identify service needs and upsell opportunities
• Keep customers informed about new products and services

What You’ll Bring:

• Confidence using computer systems and the ability to learn quickly
• Previous experience in customer service – ideally in a trade store, call centre, or retail environment
• A strong ‘customer first’ mindset and excellent communication skills
• Self-motivation and a genuine interest in growing within the company
• Great problem-solving abilities and the capacity to work independently
• Strong organisational and time management skills

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.