Customer Care Consultant - Mackay QLD

The Role

We’re looking for two proactive and friendly Customer Care Consultants to join our supportive team at our Mackay Trade Store!

This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. We’re seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.

If you enjoy building relationships, working around other life commitments and wish to further your career within a great company; apply with us today!

We have both a fulll time and casual opportunity available.

What You’ll Be Doing

• Provide face-to-face customer service as the primary focus of the role
• Assist customers with product selection and provide practical advice on industrial products
• Maintain a clean, well-stocked, and organised shopfloor
• Support stock replenishment, stocktakes, and merchandising activities
• Safely handle and move stock (including items up to required weight limits)
• Identify and escalate customer or operational issues when needed
• Work collaboratively to maintain a safe, efficient, and supportive team environment

Our Ideal Candidate will have

• Previous experience in retail, trade, or customer-facing roles (or a willingness to start in the retail industry)
• Strong face-to-face communication skills and customer service manner
• Proactive and reliable personality traits with an emphasis on wanting to make your workplace better
• Physically capable of handling stock safely (according to WA workplace guidelines)
• Values and integrity in line with Blackwoods

What’s In It For You

• Permanent role with competitive salary, incentives & Wesfarmers share plans
• Exclusive discounts across Kmart, Bunnings, Target, Officeworks + 400+ partners
• Free OnePass subscription
• Ongoing training and career development opportunities
• Guaranteed hours, annual leave and sick leave
• Team events, recognition programs, and rewards
• Employee Assistance Program (wellbeing, financial, legal and more)
• Refer-a-Friend bonus (up to $2,000)
• Option to purchase additional annual leave
• Generous paid parental leave

Next Steps

If you have the experience and confidence to thrive in a customer-facing retail environment, we’d love to hear from you. Apply now — we’re reviewing applications as they come in.

As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug & alcohol testing.

Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.