Customer Care Consultant - Carole Park QLD

About the Role

We’re looking for a motivated and customer-focused Customer Care Consultant to join our Export Team within Customer Service. As the voice of our business, you’ll play a key role in delivering an exceptional service experience across every interaction.

This is a fast-paced, customer-centric role where you’ll support enquiries, identify solutions, and uncover sales opportunities while ensuring we consistently meet our customer promise.

What You’ll Be Doing

• Handle customer enquiries across sales, service, and backorders, aiming for first-call resolution
• Build strong relationships with customers and internal teams
• Identify customer needs and recommend the best product and service solutions
• Deliver a high-quality, efficient and positive customer experience every time
• Proactively identify opportunities for cross-selling and additional value
• Collaborate with internal teams including Sales, Warehouse, and Purchasing
• Support team members and contribute to a positive, high-performing culture
• Continuously look for process improvements and efficiency gains
• Actively participate in training and development programs

What You Bring

• Previous customer service or call centre experience
• Experience working with systems and telephony platforms
• Exposure to industrial, trade, or technical products (advantageous)
• Excellent communication and relationship-building skills
• Strong problem-solving and decision-making abilities
• Customer-first mindset with a proactive attitude
• Ability to work in a fast-paced, team-oriented environment
• Commercial awareness and ability to identify opportunities

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Opportunity to contribute to operational excellence and process improvements
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.