Customer Care Consultant - Canning Vale, WA

YOUR OPPORTUNITY

Due to exciting growth in the business and promotions, we are looking for enthusiastic Customer Care Consultants to join our customer service team based in Canning Vale WA, to provide an exceptional level of service to our growing customer base.

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes. 

Your key responsibilities include, but not limited to:

• Provide an exceptional level of service to one of Blackwoods largest customers via telephone calls, emails and other business systems
• You will be empowered to investigate issues and escalations and be relentless in your pursuit to reach an outcome quickly
• There is a degree of administration related tasks and these should be actioned effectively and according to business processes

You will be eager to learn and understand the commercial relationships our Mega Mining customers bring to Blackwoods and be pro-active in ensuring you keep yourself up to date with all processes, procedures and updates

To be successful, you will have:

• Ability to work Monday to Friday, between the hours of 7:00am to 5:30pm
• Clear written and verbal communication skills are essential
• Previous experience providing an exceptional level of customer service
• Proven ability to work in a fast-paced customer service environment and able to manage conflicting priorities
• High attention to detail coupled with demonstrated problem solving and investigation skills

CULTURE & BENEFITS

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• All can Flex Policy available after 3 months of training
• Spacious indoor/outdoor break out area with a canteen
• Team events, celebrations and development opportunities
• Highly successful Refer-A-Friend program - earn up to $2,000 for each referral!
• Generous Wesfarmers shares program
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Paid parental leave policy
• Free onsite parking & more!

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.