Customer Care Consultant TS - Geraldton

The Role

We are looking for a friendly and energetic Customer Care Consultant to provide phenomenal customer service within our Geraldton Trade Store!

Joining a phenomenally long tenured team (the last recruitment for this store happened back in 2005), we are providing the rare opportunity for someone new to become part of our community.

You'll gain hands-on experience across all aspects of running a successful trade store, learning from experienced colleagues while building valuable skills for your future career.

If you enjoy helping people and are keen to learn; we’d love to hear from you!

Previous experience in retail, hospitality, customer service, and/or trades is beneficial but not required for success in this role.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Providing expert advice on a wide range of industrial products.
• Keeping administration organised as required
• Uphold safety standards and foster a positive team culture.

Our Ideal Candidate will have

• Looking for a great attitude and a passion for customer service
• Positive and clear customer service manner - both verbally and over email
• Reliable and team-focused approach to work
• A proactive and team first attitude with a willingness to communicate well

What's In It For You:

• Permanent Full-Time Role with competitive incentives and access to Wesfarmers Share Plans
• Exclusive Team Member Discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target & Officeworks, plus a FREE OnePass Membership and access to discounted offers from over 400 retail partners
• Health & Wellbeing Benefits, including fitness benefits, access to our Employee Assistance Program (EAP), and wellbeing support for you and your immediate family
• Career Growth & Development with ongoing training, learning opportunities, and career pathways across the broader Wesfarmers Group
• Generous Leave Benefits, including paid parental leave and the option to purchase up to 4 weeks of additional annual leave.
• Recognition & Rewards through team celebrations, awards, incentive programs, and the opportunity to earn up to $2,000 through our Refer-a-Friend Program
• Free Onsite Parking and the opportunity to be part of a supportive, values-driven team culture

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.