Customer Care Consultant - Toowoomba QLD

YOUR OPPORTUNITY

We're on the hunt for a new Customer Care Consultant to join our team based in Toowoomba QLD! Step into this role and become the reliable voice our customers trust.

You'll actively seek out solutions that benefit both our customers and our business. With the support of our dedicated management and team, you'll enhance your customer service skills, tackle issues and escalations, and apply your problem-solving techniques to achieve quick and successful outcomes.

Join us and make a real impact, delighting our customers every step of the way!

What You’ll Be Doing:

• Be the first point of contact for our customers – in person and via phone/email
• Provide expert advice on our wide range of industrial products
• Collaborate with internal teams to ensure smooth service delivery
• Striving for first contact resolution and deliver on relevant service level objectives
• Uphold our safety standards and contribute to a positive team culture

What You’ll Bring:

• Previous experience in a customer focused environment
• Well-developed customer service skills with a ‘customer first’ approach
• Clear written and verbal communication skills
• Self-motivated and proactive mindset to anticipate and problem solve
• Effective computer skills including Microsoft Office suite
• Exceptional organisational and time management skills

What's In It For You:

• Full time role, Monday to Friday (no weekends)
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks
• Wesfarmers discounted offers from over 400 retail partners
• Continuous career development to gain new skills and knowledge 
• Team events, celebrations, award recognition and prizes
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.