Customer Care Consultant - Newcastle NSW

The Opportunity

A great starter role if you are looking to build their career!

As a Customer Consultant, you will be part of a team supporting our customers and Account Managers. While you won’t be directly facing customers, you will assist with queries while being proactive to problem solve with overall satisfaction being an important goal.

This is a permanent, full-time opportunity with working hours of 9am – 5pm Monday to Friday. This role will be based onsite at Blackwoods Newcastle.

Some of the tasks in the role:

-         Assist with general customer queries (via phone and email) and ensure overall satisfaction

-         Support the branch Account Managers with any customer queries

-         Action any administrative tasks related to the Customer Care role

-         Conduct product recommendations to customers based on previous buying history

-         Striving for first contact resolution and deliver on relevant service level objectives

Some of the skills required:

-         Experience in a customer focused environment

-         Strong written and verbal communication skills

-         Ability to work autonomously in a small team

-         Exposure to Microsoft Office suite

-         A proactive mindset to anticipate and problem solve

What’s in it for you:

-         Team member discounts for Bunnings, Kmart, Officeworks, OnePass, and Target

-         Further discounts from corporate partners

-         Opportunities to grow and develop

-         Participation in the Wesfarmers share plan

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.